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We need help About LeagueofLegend Player in Tencent 腾讯服的英雄联盟玩家需要帮助 A750A770显卡的问题

Anonymous
Not applicable
1,181 Views

LOL无法初始化图形设备_图拉丁吧_百度贴吧 (baidu.com)

腾讯服务器的英雄联盟玩家出现了非常严重的问题,我们急需帮助,很多人在使用英特尔显卡的时候出现了类似问题并且无法解决。

我们无法进入游戏,提示无法初始化图形设备,我们无法找到解决方法。

这个问题是今年6月开始的,我们急需开发人员发布补丁帮助我们。

谢谢!

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4 Replies
Hugo_Intel
Employee
1,150 Views

Hello Anonymous


请放心,我只能用英语为您提供支持。我使用网络翻译工具来翻译此回复,因此可能存在一些翻译不准确的情况。


Thank you for posting on the Intel Communities. I am sorry you are experiencing crashes when trying to play League of Legends.


This issue has been previously reported and we were closely working with the developer to come up with a fix. The problem was supposed to be fixed in the latest version of the game. So as a first approach, please test and make sure that you are using the latest version/patch for the game.


If the issue persists, please share with us the following information:


  • Is Resizable BAR enabled on your system?
  • Share a screenshot of the in-game graphics settings or API the game is using in English if possible.
  • Share a screenshot of the game version that you are using.
  • Create a log file with the Intel® System Support Utility and attach it to your response to get more information on the hardware configuration. 


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Robin_H
Beginner
1,110 Views

我帮你翻译一下Intel的回复吧

 

此问题先前已经有用户报告了,我们正与游戏开发商密切合作制作解决方案。该问题应该在最新版本的游戏中得到解决(译者:不知道国服更新了没有?)。所以请先检查一下游戏版本,确认是否为最新。

 

如果问题持续,请告知我们以下相关信息:

- Resizable BAR是否启用?

- 游戏内画面设置如何(请截图)?使用何API(诸如DX9,DX11,Vulkan)?如可以的话请尽量使用英语。

- 游戏版本为何(请截图)?

- 使用 Intel® System Support Utility 获取一份诊断文件并附在回复中,我们希望了解你的其他硬件配置。

 

祝好,

Hugo O.

英特尔客户支持工程师

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Hugo_Intel
Employee
1,098 Views

Hello Anonymous

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best Regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
1,033 Views

Hello Anonymous

  

I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best Regards, 


Hugo O.  

Intel Customer Support Technician. 


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