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I'm getting this issue in the reliability report and everything is up to date. Not sure what to do here.
Installation Failure: Windows failed to install the following update with error 0x80070057: 9NCGJX5QLP9M-AppUp.IntelMediaSDKDFP
Problem signature
Problem Event Name: StoreAgentInstallFailure1
ClientAppId: Acquisition;DSIC
HResult: 80070057
OSVersion: 17763
OSRevision: 194
DeviceClass: Windows.Desktop
ProductHash: M
OS Version: 10.0.17763.2.0.0.256.48
Locale ID: 1033
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Hello WannerG,
I followed the troubleshooting steps in this thread:
- remove the UHD630 device with the non-DCH driver, enable ‘delete the driver’ option, disconnected from Internet
- Reboot, MS Basic Display driver showing in the Device Manager
- Reconnect to Internet, let Windows Update install an Intel Graphics device driver
However still the Windows Update error pops up, see the diagnostics files I uploaded in this thread.
I tried this troubleshooting route with the OEM supplied Intel Graphics driver, no joy either.
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Hi WannerG,
Your steps, as listed above, are working now!
I am happy to report the Windows Updates error disappeared.
My problem was I did never remove in all my attempts the Intel Graphics Control Panel of the DCH driver ..., leaving some control panel files on my system which caused Windows Update trying to install the 9NCGJX5QLP9M update, even when I installed the OEM supplied legacy driver.
I am currently running release 6473 of the Intel Graphics Driver, pushed by Windows Update
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@WannerG_Intel What was said so far is not working. I am on the ORIGINAL OEM driver by DELL (Version: 25.20.100.6471 ,A03) for the 9570 notebook, and I still get the error every few days. That is a DCH driver Dell released, so it is obvious, the issue is connected to it.
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Hi MN0001,
What *not* worked for for steps WannerG documented:
- Using an Asrock supplied DCH driver, still the problem (however the Asrock driver was for an B365 MoBo, I have a H370 MoBo, but I guess this should work, is compatible)
- Using the generic 6577 DCH driver release from Intel
What worked for me is
- unstalling the DCH driver (not thru the Device Manager, but using APPS&Features or the 'Control Panel \ Programs and Features'
- remove the DCH Intel Graphics Control Panel using APPS&Features \ Remove.
- To be sure, I emptied the directory C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\InstallAgent\Checkpoints\ . It was holding a file 9NCGJX5QLP9M.dat installed by and earlier scan of Windows Update.
- Reboot, reconnect to Internet, through the Device Manager update the graphics driver through Windows Update.
This installed for me non-DCH drive for my Asrock H370 MoBo (release 6373).
I hope this helps
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