What to do about this update issue?

LiliaRose · ‎08-05-2022

OK so you all need to do something, Windows 11 is saying my graphic is not up to date, and give me an install, Intel Corporation - Display - 26.20.100.7926

When I install it, then Intel gives me an update to install, which makes me windows say I'm out of date and wants to reinstall it form the windows install update. (Witch I cannot stop for some reason) witch one is the update and witch one is the old one one? who needs to update their set, so I don't have this back-and-forth thing.

Photo of intel update I get after windows 11 give me no choice but to update to their thing.

DeividA_Intel · ‎08-08-2022

Hello LiliaRose,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).

The Intel® Driver & Support Assistant (Intel® DSA) will offer the latest generic driver from Intel and Windows will offer the latest driver approved and customized for your laptop by HP. Bear in mind that Intel drivers are generic and do not have the customization needed for your HP laptop.

However, if you want to use our drivers you can try the following:

1. Use the uninstaller to uninstall the Intel® Driver & Support Assistant (Intel® DSA), then reinstall the tool again:

2. Disable Windows Updates:

Open Settings.
Click Update & Security.
Click Windows Update.
Click the Advanced options button.
Under the Pause updates section, use the drop-down menu to select how long to disable updates.

I recommend you to use the laptop manufacturer drivers since those are meant to work perfectly with your laptop and have the customizations needed for your device, you can get in contact with HP to make sure you are using the latest drivers from them.

Best regards,

Deivid A.

Intel Customer Support Technician