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Sara
Novice
101 Views

Whatsapp issue

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hp spectre x360 i7 11th gen Graphics issue

I am unable to scan the QR Code in Whatsapp. The QR Code which appears on the screen has broken lines.

I tried some resolutions but the problem persists.

 

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Alberto_R_Intel1
Employee
82 Views

Sara, Thank you for posting in the Intel® Communities Support.

 

In reference to this scenario, just to let you know, we have tested the latest Intel® Graphics driver version 27.20.100.9168 in a laptop in our Intel® lab and there were no issues at all as you can see in the picture below, using What's App Web, QR code is very clear:

Alberto_R_Intel_0-1611613004042.png

 

So, at this point, based on those results, the issue seems to be very specific of your own configuration, or even it could be a defective built-in display. You can always try a clean installation of Intel® Generic Graphics driver version 27.20.100.9168 as well following the instructions in the link below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://downloadcenter.intel.com/download/30148/Intel-Graphics-Windows-10-DCH-Drivers

 

If the problem persists after that, then the next thing to do will be to get in contact directly with HP to make sure that everything is up to date with the laptop, including the BIOS version, to install the Graphics driver tested and validated by them and for a physical inspection of the laptop to rule out a possible hardware problem with any of the components in the computer itself:

https://support.hp.com/us-en/drivers?jumpid=re_r11839_us/en/extsearch/drivers&gclid=EAIaIQobChMI7r2r...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

View solution in original post

3 Replies
Alberto_R_Intel1
Employee
83 Views

Sara, Thank you for posting in the Intel® Communities Support.

 

In reference to this scenario, just to let you know, we have tested the latest Intel® Graphics driver version 27.20.100.9168 in a laptop in our Intel® lab and there were no issues at all as you can see in the picture below, using What's App Web, QR code is very clear:

Alberto_R_Intel_0-1611613004042.png

 

So, at this point, based on those results, the issue seems to be very specific of your own configuration, or even it could be a defective built-in display. You can always try a clean installation of Intel® Generic Graphics driver version 27.20.100.9168 as well following the instructions in the link below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://downloadcenter.intel.com/download/30148/Intel-Graphics-Windows-10-DCH-Drivers

 

If the problem persists after that, then the next thing to do will be to get in contact directly with HP to make sure that everything is up to date with the laptop, including the BIOS version, to install the Graphics driver tested and validated by them and for a physical inspection of the laptop to rule out a possible hardware problem with any of the components in the computer itself:

https://support.hp.com/us-en/drivers?jumpid=re_r11839_us/en/extsearch/drivers&gclid=EAIaIQobChMI7r2r...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

View solution in original post

Sara
Novice
76 Views

Hello.

Thanks for reply me.

After the BIOS version installed, the problm was solved.

I can see the QR code by whatsapp without issues on Microsoft Edge or Chrome.

 

Alberto_R_Intel1
Employee
66 Views

Hello Sara, You are very welcome, thank you very much for letting us know that information.


Perfect, excellent, it is great to hear that the problem was solved after the BIOS version installed and now you can see the QR code by WhatsApp without issues on Microsoft Edge or Chrome.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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