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When I try to use Adobe Premiere Pro 2022, I get a message "A system problem has been found.

211201rusie
Beginner
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When I try to use Adobe Premiere Pro 2022, I get a message "A system problem has been found.
Furthermore, the message "System Compatibility Report: Video Intel(R) HD Graphics 4600 video driver is not supported" is also displayed.
When I press the "Repair" button, the transition shows "Install Intel Graphics Driver".
https://helpx.adobe.com/jp/x-productkb/multi/drivers-video-win-intel.html
When I download the driver version (27.20.100.8476) from this page and try to unzip it, it says "This system does not meet the minimum requirements to install this software." and I cannot proceed from item 6.
https://www.intel.co.jp/content/www/jp/ja/support/articles/000005629/graphics.html
When I try to unzip the zip file, the message "This system does not meet the minimum requirements for installing this software.


https://www.intel.co.jp/content/www/jp/ja/support/detect.html
The above page says "Intel drivers and software are up to date", but the version of the intel(R) HD Graphics 4600 driver in the display adapter is 20.19.15.4835.

So I contacted support and asked, "Can you please download the Intel® Driver & Support Assistant and update your graphics driver to the latest 30.0.101.1069 and try again? Please download the Intel® Driver & Support Assistant and update your graphics driver to the latest 30.0.101.1069 and try again.
When I downloaded the software, an error message appeared again during the download process.
Please refer to the image. It says, "A problem has occurred. Could not find a driver to install for your current device. Exit code: 8" is the message.

I contacted support about it again, and they directed me to this page.
I just want to use Adobe Premiere Pro 2022 safely, but I didn't expect so many problems.
Can you please help me?
Sorry if this is not the right place to post my question, as my English is a bit poor.

 

 

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1 Reply
AlHill
Super User
490 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

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