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BewilderedBob
Beginner
253 Views

Why did the installation of an update graphics driver fail ? Err msg says - "service cannot be deleted" but no fix is shown. Repeated running of the analysis tool fails to show the updated driver as having been installed.

This shd be a simple update - an older graphics driver was detected; a newer one was identified and downloaded. Install appeared normal until the err msg appeared for no apparent reason. OS is Win 7 - 64bit.

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6 Replies
AlHill
Super User
72 Views

No idea what you are asking.

 

Provide details:

Are you running W7 SP1, with all 5000 updates?

What is the model number of your processor?

What is the model number of your laptop or system/motherboard?

What analysis tool?

 

Also, only ONE DAY remaining for Windows 7 support before it is dead and no longer supported.

 

Doc

 

BewilderedBob
Beginner
72 Views

Hi Doc: Thanx for the quick reply. After power down and re-run it worked - new driver appears to be installed.

Bewildered Bob

 

BewilderedBob
Beginner
72 Views

Hi again: disregard previous wrong post. The problem with the monitor (occasional streaks and flickering) persists.

 

During Intel Driver & Support Assistant of a newer graphics driver the download may not have installed correctly since it still appears as being avail for download after reboot. During install there are several successful registry update steps before a setup of ICCS (service ?) apparently fails - "COULD NOT DELETE SERVICE" err msg is issued by ICCS. However after clicking on OK the install apparently continues and requests a restart. Could the referenced unnamed service which could not be deleted be the cause of the driver download appearing to still be avail even 'tho it may be ???

 

Gh0stb1t
New Contributor I
72 Views

There wasn't anything mentioned before about "problem with the monitor (occasional streaks and flickering) persists"... if this is a different issue new thread should be created... anyway... is hard to assist without hardware details...

 

You should provide more details:

 

1- Processor model

2- OS version and build number:

3- Current driver version and intended version to be installed

4- PC/laptop model:

If using laptop, you should use only the drivers they provide and the driver assistance they have, not DSA...

 

5- Provide screenshots of the error or more details/steps.

AndrewG_Intel
Moderator
72 Views

Hello BewilderedBob

 

Thank you for posting on the Intel® communities.

 

If you need further assistance, please let us know and provide the software/hardware environment details that other community members requested. We will be glad to assist you.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

AndrewG_Intel
Moderator
72 Views

Hello BewilderedBob

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Regards,

 

Andrew G.

Intel Customer Support Technician

A Contingent Worker at Intel

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