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JCarl34
Beginner
242 Views

Why do blue lines appear on my screen?

bluelines.PNGRecently, with the update of the driver of my intel gpu (intel hd graphics 620) I am having this type of problem almost in anything of my second monitor, before installing the new driver nothing happened, now it is very annoying, even when I play I can notice it. What's going on?

 

0 Kudos
5 Replies
AlHill
Super User
213 Views

Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

 

JCarl34
Beginner
213 Views

That is what I save, I hope and it helps you to solve this 🙂

 

Wanner_G_Intel
Moderator
213 Views

Hello JCarl34,

 

Thank you for posting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration:

 

  • Could you please confirm if this issue happens on the built-in monitor as well? If not, how are you connecting the external monitor to the laptop? Are you using adapters?
  • Does the issue continue to happen if you roll back the driver? 27.20.100.8190 or the driver provided by Acer: 23.20.16.5038
  • Are you able to attach a short video of the issue? Could you please attach another picture showing the issue?

 

  • Generate a DxDiag* report and attach it.
  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
213 Views

Hello JCarl34,

 

If you need further assistance, please let us know. We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

IntelSupport
Community Manager
208 Views

Hello JCarl34,


We have not heard back from you, so we will close this inquiry. If you need any further assistance, please post a new question. We will be glad to help you.


Wanner G.

Intel Customer Support Technician


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