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Why do blue lines appear on my screen?

JCarl34
Beginner
1,728 Views

bluelines.PNGRecently, with the update of the driver of my intel gpu (intel hd graphics 620) I am having this type of problem almost in anything of my second monitor, before installing the new driver nothing happened, now it is very annoying, even when I play I can notice it. What's going on?

 

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AlHill
Super User
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Download, run, and save the results of this utility as a text file:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then ATTACH the text file (using the paperclip under the toolbar).

 

Doc

 

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JCarl34
Beginner
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That is what I save, I hope and it helps you to solve this 🙂

 

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Wanner_G_Intel
Moderator
1,699 Views

Hello JCarl34,

 

Thank you for posting your question on this Intel® Community.

 

To better assist you, we would like to have more information about your system configuration:

 

  • Could you please confirm if this issue happens on the built-in monitor as well? If not, how are you connecting the external monitor to the laptop? Are you using adapters?
  • Does the issue continue to happen if you roll back the driver? 27.20.100.8190 or the driver provided by Acer: 23.20.16.5038
  • Are you able to attach a short video of the issue? Could you please attach another picture showing the issue?

 

  • Generate a DxDiag* report and attach it.
  1. Go to Start > Run or Windows Key + R.
  2. On the Run prompt, type "dxdiag" then click OK.
  3. On the DirectX Diagnostic Tool window, click on Save All Information.
  4. Browse to a folder, type in a filename then click Save.

 

Wanner G.

Intel Customer Support Technician

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Wanner_G_Intel
Moderator
1,699 Views

Hello JCarl34,

 

If you need further assistance, please let us know. We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

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IntelSupport
Community Manager
1,694 Views

Hello JCarl34,


We have not heard back from you, so we will close this inquiry. If you need any further assistance, please post a new question. We will be glad to help you.


Wanner G.

Intel Customer Support Technician


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