Why does checking 'Allow the computer to turn off this device to save power' cause the computer to g

[499662370]

If I check the option for HD Audio Driver for Display Audio, my computer will go black after a few minutes of inactivity, and I need to force a restart to recover.It looks like my Intel Arc A380 graphics card has been turned off.This option automatically turns on every time I update my graphics driver, which frustrates me.How should I solve this problem?

[StanleyB_Intel]

Hello 499662370,

Thank you for posting in the community. To help me narrow down the cause and find a solution, could you please provide a bit more information:

• What's the model of your desktop computer?
• What's your current graphics driver version?
• From which sources did you download your current graphics driver
• What other troubleshooting steps have you done besides updating your graphics driver?
• Have you encountered any error messages by any chance?

Kindly use the System Support Utility (SSU) for us to gain a comprehensive understanding of your system. This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Stanley B.

Intel Customer Support Technician

[499662370]

I am using a motherboard with the Intel H510 chipset. The driver version is 32.0.101.8626, downloaded from the official Intel website. I haven't encountered any errors. I only tried uninstalling and reinstalling the driver.

[StanleyB_Intel]

Hello 499662370,

Thank you for providing the requested information.

For now, I suggest conducting a complete driver removal using Display Driver Uninstaller (DDU) in safe mode to clear any leftover drivers, followed by a fresh installation of the latest driver version (32.0.101.8626). This will allow us to check if the "Allow the computer to turn off this device to save power" setting is enabled following the reinstallation.

Please refer to this guide for using DDU: How to Use the Display Driver Uninstaller (DDU) to Uninstall a...

If the option remains enabled, please perform another complete driver cleanup using DDU, then install our oldest available graphics driver (32.0.101.8136). This will help us identify whether this is a driver version-specific issue.

Please inform me if the problem continues after following these recommendations. Should you have any questions, don't hesitate to reach out.

Best regards,

Stanley B.

Intel Customer Support Technician

[499662370]

I tried several drivers, and all of them have this problem.

[499662370]

Now I find that after restarting the computer, this option will automatically turn on.

[StanleyB_Intel]

Hello 499662370,

Would you be able to tell me which additional driver versions you've tested? Did you try the OEM graphics drivers available through this link?

Additionally, I'd appreciate if you could provide a sample video demonstrating this issue. This video recording will be vital for our analysis of the problem.

Should you need any clarification, don't hesitate to ask.

Best regards,

Stanley B.

Intel Customer Support Technician

[499662370]

I tried version 31.0.101.4369, and it does not have this issue. However, 31.0.101.4369 is the oldest version without problems that I could find. Versions 31.0.101.4887 and above have the issue.

I can't present this problem with a video because it would take about ten minutes.

You can imagine that your computer is just sitting there, doing nothing, and then waiting a few minutes for it to automatically go to sleep. If you move the mouse two or three minutes after it goes to sleep, the screen will light up normally. But if you wait about ten minutes after it goes to sleep, you will find that no matter how you move the mouse, press the keyboard, or even press Win + Ctrl + Shift + B (no 'beep' will occur after pressing), the screen will not light up, although the computer's power indicator light is still on.

There is another thing: if I disable the option 'Allow the computer to turn off this device to save power' for the HD Audio Driver for Display Audio, after restarting the computer, the screen will freeze after a dozen seconds on the desktop, and several 'hardware error' events will appear in the reliability monitor.31.0.101.4369 does not have the problem described in this section. Here are some of them.

Source
Windows

Summary
Hardware Error

Date
‎2026/‎3/‎31 17:03

Status
Report Sent

Description
A hardware problem caused Windows to stop working properly.

Problem Signature
Problem Event Name: LiveKernelEvent
Code: 1b8
Parameter 1: 1
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
Operating System Version: 10_0_26200
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26200.2.0.0.768.99
Locale ID: 2052

Additional Information About This Problem
Bucket ID: LKD_0x1B8_Intel_Blackscreen_Blackbox_Legacy_dxgkrnl!DxgCreateLiveDumpWithDriverBlob_GEN9CFL_BLACKSCREEN_UNKNOWN

Source
Windows

Summary
Hardware error

Date
‎2026/‎3/‎31 17:03

Status
Report sent

Description
A hardware problem caused Windows to stop working properly.

Problem signature
Problem event name: LiveKernelEvent
Code: 1a8
Parameter 1: 1
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
Operating system version: 10_0_26200
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26200.2.0.0.768.99
Locale ID: 2052

Additional information about this problem
Bucket ID: LKD_0x1A8_KEYBD_HOTKEY_GraphicsUnknown_Intel_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump

[499662370]

I tried version 31.0.101.4369, and it does not have this issue. However, 31.0.101.4369 is the oldest version without problems that I could find. Versions 31.0.101.4887 and above have the issue.

I can't present this problem with a video because it would take about ten minutes.

You can imagine that your computer is just sitting there, doing nothing, and then waiting a few minutes for it to automatically go to sleep. If you move the mouse two or three minutes after it goes to sleep, the screen will light up normally. But if you wait about ten minutes after it goes to sleep, you will find that no matter how you move the mouse, press the keyboard, or even press Win + Ctrl + Shift + B (no 'beep' will occur after pressing), the screen will not light up, although the computer's power indicator light is still on.

There is another thing: if I disable the option 'Allow the computer to turn off this device to save power' for the HD Audio Driver for Display Audio, after restarting the computer, the screen will freeze after a dozen seconds on the desktop, and several 'hardware error' events will appear in the reliability monitor.31.0.101.4369 does not have the problem described in this section. Here are some of them.

Source
Windows

Summary
Hardware Error

Date
‎2026/‎3/‎31 17:03

Status
Report Sent

Description
A hardware problem caused Windows to stop working properly.

Problem Signature
Problem Event Name: LiveKernelEvent
Code: 1b8
Parameter 1: 1
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
Operating System Version: 10_0_26200
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26200.2.0.0.768.99
Locale ID: 2052

Additional Information About This Problem
Bucket ID: LKD_0x1B8_Intel_Blackscreen_Blackbox_Legacy_dxgkrnl!DxgCreateLiveDumpWithDriverBlob_GEN9CFL_BLACKSCREEN_UNKNOWN

Source
Windows

Summary
Hardware error

Date
‎2026/‎3/‎31 17:03

Status
Report sent

Description
A hardware problem caused Windows to stop working properly.

Problem signature
Problem event name: LiveKernelEvent
Code: 1a8
Parameter 1: 1
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
Operating system version: 10_0_26200
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26200.2.0.0.768.99
Locale ID: 2052

Additional information about this problem
Bucket ID: LKD_0x1A8_KEYBD_HOTKEY_GraphicsUnknown_Intel_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump

[StanleyB_Intel]

Hello 499662370,

I've taken note of this information and I'll look into this matter further. I'll be sure to provide you with an update as soon as I have findings to share.

Best regards,

Stanley B.

Intel Customer Support Technician

[499662370]

The situation I described in the fourth paragraph should have occurred when 'Allow the computer to turn off this device to save power' was enabled for the HD Audio Driver for Display Audio, not when it was disabled. I wrote it wrong.

[StanleyB_Intel]

Hello 499662370,

Thank you for patiently waiting.

I understand how frustrating it must have been when your computer wouldn't wake up from sleep state and you had to keep restarting it manually. This is usually tied to your power management settings. Please check if the wake-up setting is enabled in your motherboard BIOS settings.

For the audio driver that keeps turning itself back on even though you don't want it to, we've been able to recreate this same problem on our end. To keep digging into this, I'll need you to provide the following information below:

• Is your Arc A380 a Limited Edition (LE) or OEM version? If it's an OEM model, please provide the exact model number.
• Please let us know where you downloaded all the graphics drivers you've used for testing purposes.

Once I have these details, we can move forward with getting this sorted out for you.

Stanley B.

Intel Customer Support Technician

[499662370]

This issue should have nothing to do with the motherboard BIOS settings, because when the black screen occurs, the motherboard's power is not automatically cut off. The graphics card model is GUNNIR Intel Arc A380 Index 6G K Graphics Card.

The graphics card driver was downloaded from https://www.gunnir.cn/home/download.

You need to find it according to the picture I provided.

[StanleyB_Intel]

Hello 499662370,

I've got all this new information documented and I'm looking into this thoroughly with our team for you. I'll make sure to reach out the moment I have something concrete to share with you.

Best regards,

Stanley B.

Intel Customer Support Technician

[StanleyB_Intel]

Hello 499662370,

After conducting extensive testing and analysis, it appears that the reported issue is not related to the drivers in question. Rather, this seems to be expected behavior for computer systems, as the same behavior was observed during our testing and can be addressed by adjusting BIOS settings.

I'd like to ask if you've updated your OS drivers? If the issue continues to persist, we will maintain our focus on the investigation. We are currently evaluating whether this behavior is driver related, and we're being thorough by testing with other GPU brands as well to make sure we understand what's happening.

Best regards,

Stanley B.

Intel Customer Support Technician

[499662370]

I am running the latest OS drivers.The problem still exists.I only know that version 31.0.101.4369 does not have this problem.

I don't know which BIOS settings would cause this problem.

[StanleyB_Intel]

Hello 499662370,

The BIOS configuration could depend on the motherboard manufacturer. I recommend you contact your OEM regarding this since they have more comprehensive understanding of the technology, configurations, customizations, specialized drivers, and features that were built into your system.

I greatly appreciate you taking the time to report this problem. This thread will be closed at this time. Should you have other concerns, please feel free to create a new thread, as Intel will no longer be monitoring this discussion.

Thank you for your patience and understanding.

Best regards,

Stanley B.

Intel Customer Support Technician