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Why don't have a opengl in Intel Graphics Command Center

4tLaZT
Beginner
625 Views

Screen Shot 2564-09-08 at 11.31.17.pngScreen Shot 2564-09-08 at 11.30.29.png

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5 Replies
Alberto_R_Intel
Moderator
586 Views

4tLaZT, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

When did you purchase it?

Was the OpenGl showing in the Intel® Graphics Command Center before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


4tLaZT
Beginner
567 Views

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?
-BIOS:"1.1.6, DELL - 1072009"
Caption:"Motherboard"
Chipset:"C240 Series"

If this is a laptop, what is the model of it?
-PC Model : "Precision 3630 Tower"

Is this a new computer?
-No.

When did you purchase it?
-maybe over 3-4 year ago

Was the OpenGl showing in the Intel® Graphics Command Center before?
-No i'dont no because this PC with monitor Barco i think this included graphics card
but now i don't use Barco monitor
i use this pc for remote pc don't to be need use monitor


When did the issue start?
-when i unplug monitor barco

Did you make any recent hardware/software changes?


Which Windows* version are you using?
-windows 10 Version 20H2 (OS build 19042.1165)

Does the problem happen at home or in the work environment?
-at work

 

 

thank you for reply

Alberto_R_Intel
Moderator
540 Views

4tLaZT, You are very welcome, thank you very much for providing that information and the SSU report.


Based on the information showing in the SSU report, we can confirm that the Barco MXRT 5600 (WDDM) graphics card is still working and being detected, it seems the computer is working with a hybrid graphics configuration. There are also Nvidia drivers available for your platform.


Currently, the graphics driver installed on your device is version 27.20.100.8935, we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked in Dell's website and the latest graphics driver version they have available is 27.20.100.9664, A08, please try a clean installation of that driver version following the instructions in the link below:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=v665c&oscode=wt64a&productco...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Also, try to install the Intel® Graphics Command Center tested and validated by them:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=07vw2&oscode=wt64a&productco...


If the problem persists, then we can try a clean installation of the Intel® graphics driver version 30.0.100.9805:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-driv...


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
502 Views

Hello 4tLaZT, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
475 Views

Hello 4tLaZT, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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