Graphics
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INTEL UHD GRAPHICS 620 ERROR

Joa13
Beginner
304 Views

Hi support Intel

I have an Acer Aspire E5-576 laptop with the intel UHD graphics 620 integrated graphics card and when upgrading to Windows 20H2, my laptop no longer recognizes the graphics card and I get an error from what I see in the device manager. I have tried to update the driver and still with the same error. At the moment I have the version of Windows 1709, this version is something old and I do not know how to solve this problem since when updating the windows my laptop goes very slow.

 

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3 Replies
AlHill
Super User
299 Views

Windows 10 1709 is more than four years old.

Update your windows, and report back.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

Joa13
Beginner
292 Views

I know that this version is a long time ago, I mean that I have not updated it to 20H2 because I always have this problem.

AlHill
Super User
288 Views

You should be on 21H1. 

https://www.microsoft.com/en-us/software-download/windows10

 

After update, report back.

 

Doc

 

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