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Why my drivers crushing so often?

User1588800155118246
493 Views

I have new Huaweii matebook x pro i5 8265u UHD 620 and Nvidia MX250.

Very often while doing something in photoshop or just webbrowsing (especially on firefox) graphic driver is crushing without reason. It is not even under high stress condition. I checked today and in manager shows code 43. I have tried many things like unistalling drivers installing new one, older one, just all combinations but with no result. Even if I have the newest drivers and pressed update in manager its backing me up to dirvers from Feb 2019 (25.20.100.6578).

In the attachment I am sending some examples what is happening after driver crush..

Any idea whay is happening?

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8 Replies
n_scott_pearson
Super User Retired Employee
343 Views

Download and install the latest version of the Intel HD Graphics DCH driver package (v27.20.100.8187). You can download it from here: https://downloadcenter.intel.com/download/29554/Intel-Graphics-Windows-10-DCH-Drivers.

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n_scott_pearson
Super User Retired Employee
343 Views

Also, make sure you have the latest BIOS for this laptop installed.

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User1588800155118246
343 Views

I will try to update it, but i Was doing so many times, that i lose my faith in that..im wondering if its not a hardware problem?

My bios suprisingly is newer than available on huawei website...

User1588800155118246
343 Views

Still te same isuues even If I have the newest drivers I see artefacts after crush...Any ideas? Might it be hardware vram issue?

n_scott_pearson
Super User Retired Employee
343 Views

Well, since the VRAM is just a portion of your DRAM, this would point to there being some bad DRAM. I would run something like MemTest86+ and see what it finds. The longer you let it run the better the results.

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User1588800155118246
343 Views

I did a windows diagnostic memory, and all test are good...as this graphic is integrated in one chip with processor maybe there is a problem? Or "just" some system incompatibility?

n_scott_pearson
Super User Retired Employee
343 Views

That's a mickey mouse test. Run something like MemTest86+.

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User1588800155118246
343 Views

For now I changed page file for controlled by system, and it seems to be ok, but it sonsumes quite big portion of data from my ssd..

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