Win 10 - HD 4400 Black screen from sleep then VIDEO_TDR_Failure Mem dump

[MEzze]

I understand this is a work in progress by the Intel team. Here are my details. Hope it helps.

Category

Questions

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Description

Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.

When laptop resumes from sleep, a black screen is displayed for several minutes, sometimes a Blue Screen Mem dump video_tdr_failure occurs.

About 10% of time.

Hardware (HW)

Brand and Model of the system.

ASUS X550LB

Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?

Yes, NV

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in) 

LFP

How much memory [RAM] in the system (see note2 below).</p...

[MEzze]

ITs now happening every single time my laptop comes out of sleep.

[Allan_J_Intel1]

Gnothi

I have been trying to replicate same problem, I have tested HD 4000, HD 5500 and HD 4600 but I am not getting any Blue Screen.

I've followed your steps. I just made sure to update to the latest video drivers 4300

https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen- Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

Allan.