Graphics
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Win 11 Pro keep installing old GPU driver after updating to newer one

ARHZ201
Beginner
2,272 Views

MSI Laptop Raider GE78HX /HDI build ZS7-17S1KM4-SF1/BIos E17S1IMS.111 date 2023/11/28
EC Version 17S1Ims1.1131127202316:19:46
13th Gen Intel(R) Core(TM) i9-13980HX 2.20 GHz
32 GB Ram
WIN 11 PRO ver 23H2 OS Build 22631.3085
Intel(R)UHD Graphics driver ver 31.0.101.4314 date 4/18/2023. Win 11 installs this one.
NV GeForce RTX 4090Laptop GPU driver ver551.23 date 1/24/2024

 

 

This is the driver Intel loads 31.0.101.5186/31.0.101.5234 , but windows 11 Pro 64 keeps  installing the older one  . i can not seen to get WIN 11 to stop . What happens is, the Intel app installs 31.0.101.5186/31.0.101.5234  then about 2 day later Win 11 install the older driver >.4314 . then when the intel app get refreshed it install the newer one back . then Win 11 update back ... WTF  . what driver should i use this,  laptop does have a NV card in it to and i have the laptop set to MSHYBRID MODE in MSI control panel .MSI still shows the >.4314 driver but they show a old NV driver to . MSI is not the best anymore in driver support, they used to be but i guess no CO. gives a crap anymore after you buy a 4000$ laptop  .My next laptop will not be a MSI . Is this CPU a ARC  GPU ? it is on the list, of what i can tell?

Graphics Driver 31.0.101.5186/31.0.101.5234 (WHQL Certified) for Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.
Version:
31.0.101.5186Release date:
January 24, 2024

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7 Replies
AlHill
Super User
2,268 Views

Download and install the driver of your choice.

Reboot.

Then, immediately run wuShowHide (attached) and block/hide the driver you do not want.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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ARHZ201
Beginner
2,249 Views

will try it got to look it up first got to make sure it is not a hijack

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n_scott_pearson
Super User
2,232 Views

You can download direct from the Microsoft site if you wish. Here is link: https://download.microsoft.com/download/f/2/2/f22d5fdb-59cd-4275-8c95-1be17bf70b21/wushowhide.diagcab.

...S

P.S. Just so you know, that bizarre 'digicab' extension is because this applet runs as a Windows troubleshooter.

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ARHZ201
Beginner
2,217 Views

ok

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Catulpos_Intel
Employee
2,158 Views

Hello ARHZ201,


Thank you for posting in Intel Communities.


I understand that it is quite frustrating that Windows tries to roll back your driver to its older version whenever you install the latest one. If I may add, you can also try the steps indicated on the article below for your complete guide.


Link: https://www.intel.com/content/www/us/en/support/articles/000087834/graphics.html


Additionally, I would appreciate it if you refrained from using profanities or other foul languages in this forum. Hoping for your kind understanding.

 


Best regards,


JCatulpos

Intel Customer Support Technician


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Catulpos_Intel
Employee
2,103 Views

Hello ARHZ201,


I hope you are doing well today.


I just want to check if you were able to view the previous post above and let me know if you need more time to provide the requested information.


Thanks, and have a nice day!


Best regards,


JCatulpos

Intel Customer Support Technician


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Catulpos_Intel
Employee
2,046 Views

Hello ARHZ201,


Since we have not received any response from you, we will now go ahead and close this query. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Thank you and have a nice day!



Best regards,


JCatulpos

Intel Customer Support Technician


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