My Intel HD Graphics 620 driver just updated and killed my external display.
My system spec is:
System Model HP Pavilion Notebook
OS Name Microsoft Windows 10 Home
Version 10.0.16299 Build 16299
Processor Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.25, 12/12/2016
SMBIOS Version 2.8
BIOS Mode UEFI
Hardware Abstraction Layer Version = "10.0.16299.15"
The Intel HD Graphics driver that causes the failure is: 18.104.22.16849. The symptoms are the external monitor goes black and reports that it cannot the resolution or refresh frequency. Altering the resolution and refresh frequncy makes no difference.
The way I resolved this is rollback the driver to 22.214.171.12442. Here is the procedure:-
1. Open the Device Manager - Type 'device manager' in the bottom left search box
2. Click and expand 'Display adapters'
3. Right click 'Intel(R) HD Graphics 620' to display the drop-down menu, and select 'Properties'
4. Select the 'Driver' tabs, then click 'Roll Back Driver'
This will rollback to the last version
Thank you for bringing this to the Graphics Community.
Thank you for sharing your solution to the Community, I am pretty sure it will help other users.