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We have different Users with a strange behaviour - if they maximize a window tested with IE11, Acrobat, Windows Explorer, google chrome they get an empty or black / white space on top of that window.
Right clicking on the empty or black / white space on top of that window you get the context menu of the desktop.
It's just when the window is maximized, you can stretch it to "full screen" by hand and its fine too. maximize > problem appears.
Users have dual screens
if the user signs out, and signs back in it works.
if i disconnect the user from the session and they log back in it works.
if i connect to the session with one screen it works.
CTRL+SHIFT+WIN+B and signs back in it works.
Problem occurs with notebook and multi-vendor desktops with ou without offboard video card.
Occurs with HD graphics:
Intel® HD Graphics 630
Intel® HD Graphics 530
Intel® UHD Graphics 620
Problem reported and known by other users:
https://productforums.google.com/forum/#!topic/chrome/kztvALbicwE;context-place=forum/chrome
#TAG:
white bar covering top portion of windows explorer
white bar in top or bottom window when maximized
white bar across top of maximized
white or black bar across top of maximized
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Link Copied
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When did the issue start?
~June 2018.
What are the conflicitic driver versions?
23.20.16.4973, A06
23.20.16.4905,A04
22.20.16.4836,A05 10
22.20.16.4771,A04 16
21.20.16.4627,A03 04
21.20.16.4565,A02 24
21.20.16.4542,A01 25
How many units are affected?
+ 1000 unit (multi-vendor).
What are the computer models?
Various, Dell (Optiplex 3050, 3040, Inspiron 7572), HP (ProDesk 400 G3 Mini, HP Z240 Tower Workstation), Lenovo.
Problem occurs with notebook and multi-vendor desktops with ou without offboard video card.
Occurs with HD graphics:
Intel® HD Graphics 630
Intel® HD Graphics 530
Intel® UHD Graphics 620
What is the Windows 10 build installed in each computer?
1803 and 1809.
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Hello guys
I'm also having the same problems
Any solution already?
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Hi guys!
I'm facing the same problems.
Is there any ETA for solution?
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AmyC,
Driver installation generates error stating not to be compatible:
"Error: The driver being installed is not validated for this computer. Obtain the appropriate driver from the computer's manufacturer. Setup will exit.
Or
Error: This driver could not be installed on this computer. Contact the computer's manufacturer for further information".
dch_win64_25.20.100.6471.exe
https://downloadmirror.intel.com/28435/a08/dch_win64_25.20.100.6471.exe
Article ID: 000005469
https://www.intel.com/content/www/us/en/support/articles/000005469/graphics-drivers.html
Windows roll back is not possible.
The Intel driver dont approved for Windows 10 (1803 and 1809)?
*Other users have the same problem.
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I have been seeing the same behavior for several users. Changing the following configuration used to be a fix a while ago, but doesn't look like it is anymore:
Go to Intel Graphics Control Panel / Display / General Settings / Tick Scale Full Screen / Tick override application settings / Apply.
I see it all around several forums, but still no valid solution has been provided and doesn't look like a single manufacturer issue as different vendors are facing the same behavior.
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Functional equipments with driver 21.20.16.4542 (Release date 25 Jan 2017) pointed manually.
All new versions have the bug.
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AmyC,
Unfortunately bug persists with the driver 25.20.100.6577 Beta.
Workaround testing also no longer works. Old version 21.20.16.4542 the bug is also occurring.
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Hello,
I also occur this bug and can't install previous driver - 8th generation Intel.
Can you suggest something?
It mostly happenes when we use office apps on network shares.
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Using the old drvier is not a solution.
Windows update updates it frequently and we have to repeat the driver downgrade process.
Does Intel have a new driver forecast?
Other users persist with the problem.
https://answers.microsoft.com/en-us/windows/forum/all/windows-10-pro-missing-title-bar-and-part-of-the/3a16d7d2-a212-42cd-8f57-b9255a4a15e5? language = en_US & page = 9
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Using the old drvier is not a solution.
Windows update updates it frequently and we have to repeat the driver downgrade process.
Does Intel have a new driver forecast?
Other users persist with the problem.
https://answers.microsoft.com/en-us/windows/forum/all/windows-10-pro-missing-title-bar-and-part-of-the/3a16d7d2-a212-42cd-8f57-b9255a4a15e5? language = en_US & page = 9
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