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Windows 11 stops working after screen turns back on

stanveerpsl
Beginner
272 Views

In the power settings I have Windows turn off the Screen after 10 minutes (never going to sleep). When Turning the screen back on using the mouse for example, Windows starts a weird behavior: I cannot close app windows anymore, I can't save or open files although parts of the open apps' UI still work, the start menu is partially broken and I can't turn off or restart the PC.
Here is the detailed setup:

  • Core i7-12700k (using iGPU)
  • Windows 11 Professional up-to-date with up-to-date Intel graphics driver
  • Dell UP3216Q UHD monitor running at 3840x2160 @ 60Hz over HDMI 2.0
  • AsRock Z690M-ITX motherboard with up-to-date BIOS and chipset driver

This seems to happen less with smaller resolutions (I will be able to test that again in a few days, I can't test it right now).
Also, I tried turning off Windows fast startup since I saw that it could fix this problem but it did not change anything.

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3 Replies
Steven_Intel
Moderator
256 Views

Hello stanveerpsl,


Thank you for posting on the Intel® communities.


We appreciate the steps already performed. In order to better assist you, please provide the following information:



Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  


Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save".  


  • In Windows, look for the Intel® Graphics Command Center > Go to Support > Click on System Diagnostic > Click on Generate report > Save the report as a .txt file and attach it to your reply.


As well, please perform a clean installation of the graphics drivers. You can follow the steps in this article: https://www.intel.com/content/www/us/en/support/articles/000057389.html


I look forward to hearing from you.


Regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
238 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.



Steven_Intel
Moderator
219 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Steven G.

Intel Customer Support Technician.


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