Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
252 Views

Windows 7 to 10 upgrade fails due to Intel HD Graphics

Have attempted numerous times to upgrade a Dell XPS8700 w/Intel core i5-3470 CPU & Intel graphics on mobo FROM Win 7 TO Win 10 May Update and continue to receive "this PC cannot be upgraded to Win 10" with cause as Intel HD Graphics and error code 8024402c or 80070057. Video driver ver is 10.18.10.5059 I've used different types of upgrade methods including ISO and installed media. Suggestions as to where I go from here? THX!

0 Kudos
10 Replies
Highlighted
Super User
15 Views

Are you running Windows 7 32-bit? If so, there is no driver for your ivy Bridge processor on Windows 10 32-bit.

 

https://www.intel.com/content/www/us/en/support/articles/000006105/processors.html

 

Doc

 

Doc (not an Intel employee or contractor)
0 Kudos
Highlighted
Beginner
15 Views

Just checked and this machine is 64 bit. Thanks for your reply.

{;-D

0 Kudos
Highlighted
Super User
15 Views

By upgrade, do you mean clean install or upgrade in place? If clean install check footnote #1:

"1 Upgrade only: If you bought a system that came with Windows 7*, Windows 8*, or Windows 8.1*, refer to your original equipment manufacturer (OEM) about upgrading to Windows® 10."

 

Doc

Doc (not an Intel employee or contractor)
0 Kudos
Highlighted
Beginner
15 Views

i5-3470 Ivy Bridge supports Win 10 64b

0 Kudos
Highlighted
Super User
15 Views

Yes, it does. But, are you doing an in place upgrade or clean install?

 

Doc

 

Doc (not an Intel employee or contractor)
0 Kudos
Highlighted
Beginner
15 Views

win_10_setup-Failed.jpg

0 Kudos
Highlighted
Beginner
15 Views

Upgrade in place

0 Kudos
Highlighted
Beginner
15 Views

Also, on this attempt I didn't receive the Intel HD Graphics error.

0 Kudos
Highlighted
Super User
15 Views

What version of Windows 10 are you using for the upgrade? 1903?

 

You may want to try using the Microsoft link to do your upgrade: https://www.microsoft.com/en-us/software-download/windows10

 

Doc

 

Doc (not an Intel employee or contractor)
0 Kudos
Highlighted
Beginner
15 Views

Mr. Hill, thank you very much for your replies. Yes. 1903 (which I've read is being very problematic). And yes, I've been using the link you suggested, but, I will try it once again just for sh*ts & grins. It's certainly worth my time. Another thing, I just might have to break down and do is, instead of an upgrade in place, do a fresh install. I have the luxury of being able to get to the Win 7 profile on a seperate machine. I'm just trying to keep from having to do a fresh Win 10 install on a new machine and migrating the Win7 profile along with reloading software onto the new machine. My attempt at saving time has totally bombed.

0 Kudos