X515EP intel graphics card error

[rabeaerfanbozieh]

i have error that like the games read the intel card as a very low graphic card and many games does not start and give me error that the graphics card is underpowerd and many games work good but with no visuals like the photo i will attach to you , i make all the updates and i need help and a thing that sometimes games read the intel card  as 4 g and some times more , and some times 125 i dont understand. please help. i attach the photo from the last of us part when i open it how ever it worked on the nvida card good in the same labtop i teel the name of the labtob in the subject.

[DhannielM_Intel]

Hello rabeaerfanbozieh,

Thank you for posting in the community. To assist you further, I need some clarification regarding your situation. You mentioned the model of your laptop, and it appears that, according to the manufacturer, your laptop is equipped with an NVIDIA GPU. Additionally, you noted that the issue does not occur when using the NVIDIA GPU.

I'm a bit confused about this. Could you elaborate further by answering the following questions below?

1. Does your laptop indeed have an NVIDIA GPU?
2. If so, how are you using the Intel integrated GPU for gaming instead of the NVIDIA GPU?
3. Are you disabling the NVIDIA GPU on your laptop?
4. Could you specify which part of The Last of Us you are playing—Part 1 or Part 2?
5. What is your current graphics driver version?
6. Have you attempted a clean installation using Display Driver Uninstaller (DDU)?

To gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. ow to get the Intel® System Support Utility Logs on Windows

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello rabeaerfanbozieh,

I'm following up to see if you've reviewed my previous response, which includes questions designed to help me better understand your situation and provide an appropriate solution.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello rabeaerfanbozieh,

Since I haven't heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician