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YouTube videos blurry on Arc a750 video card

Furkann
Beginner
702 Views
Sorry for using translation, hello. My video card is a750, my problem is that in all videos the image looks like 360p. Game opening videos, YouTube, other sites, including all videos. I think it started happening after the last 2 drivers. Can you help me, is it just me?
(There was no problem with my old AMD video card, I was using it with the same parts without any problem. I mean, there is no problem with the monitor.
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5 Replies
Furkann
Beginner
654 Views
Help
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Jean_Intel
Employee
625 Views

Hello Furkann,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

 

To better assist you, please provide us with the following:

  • You mentioned that the issue occurred in youtube videos and on game cinematics. Are the affected games played online?
  • Does the issue occur on videos saved on your system?
  • What Troubleshooting steps have you tried?
  • Does this issue occur if you connect an external monitor?
  • We would like to gather more information about your system. This will help us check if the system is up to date. Please create a system report using the following tools:


Intel® System Support Utility (Intel®️ SSU).

  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."


Intel® Graphics Command Center:

  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
599 Views

Hello Furkann,


We hope you are doing fine.


We want to continue with the support for the issue you are experiencing. Were you able to gather the information we asked for in our previous post?

Please don't hesitate to let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
571 Views

Hello Furkann,


We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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Furkann
Beginner
551 Views
Turning off HDR solved my problem, thank you very much for your attention.
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