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Z3735F HD Graphics for Windows 10 (32) is not working

RGobe1
Beginner
13,948 Views

Hello,

I got a new stick PC with Quadro brand; here is the link to its page: http://www.quadrocomputer.com/TR/STICK-PC/quadro-stick-pc http://www.quadrocomputer.com/TR/STICK-PC/quadro-stick-pc

It says that I can free upgrade to Windows 10, so I did. Stick PC is came with 8.1 out of the box; graphics driver was installed. But after installing Windows 10, I could not manage to install graphics driver.

https://downloadcenter.intel.com/product/85552/Intel-HD-Graphics-for-Intel-Atom-Processor-Z3700-Series Downloads for Intel® HD Graphics for Intel® Atom™ Processor Z3700 Series

Those drivers cannot be installed to my stick PC. I even tried Intel's own stick PC's drivers, they also did not work. "Your PC does not meet the requirements" is the thing it says.

What should I do?

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Ricardo_G_Intel1
Employee
10,706 Views

*First run Windows® updates.

*Check the support website from your OEM http://www.quadrocomputer.com/TR/STICK-PC/quadro-stick-pc QUADRO Stick Pc

*If still does not work try the following article: http://www.intel.com/support/graphics/sb/CS-033916.htm Desktop graphics drivers — How to Manually Install a Driver in Microsoft Windows 8* or Windows 8.1*

This works in Windows® 10 also, you may need to uninstall the current driver in device manager, then restart the device.

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RGobe1
Beginner
10,706 Views

Hello,

The problem is I don't even see "Display Adapters" section on my Windows Device Maneger page. There are alot of "Unknown device" but all of them are in Other Devices section. I manually tried all of them to install drivers, none of them seems to be the GPU.

One more thing, when I checked my Display Adapter from Display Proporties, I see "Microsoft Basic Graphics Adapter". I can't install driver to that either.

Thanks

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Ricardo_G_Intel1
Employee
10,706 Views

If you tried the options above and did not work you can contact the OEM, the device may be defective, or needs additional support specific form this device.

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PEsso
Beginner
10,706 Views

I had the same issue to and resolve it you require the Intel Baytrail Driver Package, This installs all the drivers for intel SoC that you own and Intel appears to wish to take little responsibility on, although they do produce it.

Once you have installed the Baytrail Drivers Package you should be able to upgrade the Graphics Driver using the regular Atom graphics driver package ( it will also show up in the device manager after the drivers are installed ).

https://downloadcenter.intel.com/download/25311/SOC-Intel-Driver-Package-for-Baytrail-T-SOC-on-Intel-Compute-Stick Download SOC: Intel Driver Package for Baytrail-T SOC on Intel® Compute Stick

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EstebanA_C_Intel
Employee
10,706 Views

Hello:

Thank you for the workaround provided.

Yes, Intel does manufacture the Intel® Atom™ Processor Z3735F, however, the drivers for OEM devices are provided by the manufacturer directly and the recommendation is to download and install them from their website.

The reason behind this would be that the OEM designs and integrates the device, they may have different costume made features and settings for their product, and installing the manufacturer driver may not work fine because of that.

Regards,

Esteban C

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