any attempt to use i5 native HD graphics fails consistently

[SJack3]

Environment:

i5 processor i5-3470 @ 3.2 GHz, '2500' graphics

Win7PRO-64

Gigabyte motherboard: GA-B75M-D3H ver 1.1

8 GB RAM

All attempts at using the Intel HD graphics capability, including the very latest Intel drivers, dated January 2014, cause BSOD upon reboot.

Must go back to safe mode, delete the driver in its entirety, and revert to VGA.

I have tried a different motherboard, different RAM, many deep parity check scans, you name it.

This has been a consistent failure, and has been so, has never worked, for ANY of the HD drivers issued, since I assembled the computer about a year ago.

Well, the computer runs perfectly otherwise! But I cannot run programs such as Google Earth, or, any of my CAD software. I do not use this computer for gaming.

Is there any hope that a driver will someday come out that will enable the on chip graphics, or, should I just give up and buy some other computer?

[Kevin_M_Intel]

Hi inventor61,

I m sorry you are having problems with this but let me help you.

At this point we have not received reports about this problem from other users but I would like you to do some steps to diagnose the system.

Please do the following:

1. Update the BIOS in your system provided by the Computer Manufacture.
2. Uninstall and download the latest driver for your computer. You can get it here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639

If you get a notification message during the installation, it indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.

You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Here is the zip version of the video driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639

You can also run the Intel® Processor Diagnostic Tool which is a tool that will run a stress test on the processor and will generate a diagnostic of the internal components. You can download it here:

64 bit:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792

32 bit:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19791 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19791

[SJack3]

Thanks for the rapid reply.

I had already updated the BIOS.

I ran the stress test routine.

Attached are the test results (passed) as well as more environment information.

I will, once again, download and attempt to install the HD graphics driver. I will report back afterwards.

[SJack3]

Kevin

As predicted, the computer BSOD'd as Windows tried to boot.

I have saved the crash information; your 'reply' editor tool does not allow file attachments.

Note that I cannot provide the minidump file or the related XML file, either.

After Windows recovered, these files are not present in the indicated directory. Perhaps I am not seeing them for a reason I do not know about, however, other similar files are there.

Because this problem consistently happens, and has happened for each of the previous two or three revisions of driver sent out by Intel, I must conclude that you do not have a suitable test environment to catch this problem in your QA process.

Therefore, I volunteer to send you a Gigabyte motherboard of the same model and revision that I have. You can install the same model of i5 processor on it, RAM and so forth, and I am sure you have a copy of Win7Pro. That way, you can re-create the problem in your own lab. It's quite consistent.

[ROBERT_U_Intel]

@ inventor61,, When you see the BSOD were you able to capture the error code? Also, do you have any other RAM you could test with? And finally, after installing Windows, did you run the driver installation CD that came with the motherboard?

Thanks

Robert

[SJack3]

In order:

No, it flashes too fast. The screen then shows the dump file writing, but, it's not there when I go to retrieve it after the Windows recovery.

Yes; I have tried other RAM, and also have tested both sets thoroughly.

Yes; all the peripheral drivers are updated to the latest revisions, from Gigabyte.

[ROBERT_U_Intel]

@ inventor61,, From your pervious message, do you have 2 of the GA-B75M-D3H boards? And also, you receive the BSOD with the graphics drivers installed from the CD that shipped with the GA-B75M-D3H ?

[SJack3]

Yes.

[ROBERT_U_Intel]

Do you have access to a different CPU?

[SJack3]

No.

However, I ran the CPU test program that Intel sent me (there is another thread running on this topic) and it passed. I have long suspected the CPU itself but it does not appear that there is anything wrong with it.

It does appear to be a HD driver issue. One, the VGA works perfectly; two, the BSOD comes well into the Windows startup process, even after the HID peripherals are running.

This Gigabyte MB is a socket 1155 which limits what I can install on it. I had considered getting an i7-3770 which is 1155 but until I can verify I can run HD on the motherboard, that is an expense I am going to avoid... given the frequent updates they've issued for this driver, it appears that Intel does not yet have the code where they want it.

I appreciate your comments and effort.

[ROBERT_U_Intel]

@ inventor61, PM sent.

[Kevin_M_Intel]

@ inventor61, Please check your Private messages.