blue screen of death on windows 8.1 with intel HD 4600

[lloki]

Hello,

I have very often BSoD (blue screen of death) at random moment

* I already check all the memory, it's ok

* i already check the hard drive, it's ok

* i have no antivirus (i even uninstall windows defender)

* i have all the latest driver (especially for the intel HD 4600)

* the computer is a new msi GT70 20D with intel hd 4600 + Nvidia GE force 780M + 32 GB memory + 3 ssd hard drive in raid 0

* clean install of windows 8.1 from the ISO DVD

The history of all the BSod that i receive :

122713-4812-01.dmp 12/27/2013 9:23:06 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff802`01061a45 ffffd000`26d619c0 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+14dca0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16452 (winblue_gdr.131030-1505) x64 ntoskrnl.exe+14dca0 C:\Windows\Minidump\122713-4812-01.dmp 8 15 9600 297,872 12/27/2013 9:24:07 PM

122513-5468-01.dmp 12/25/2013 2:40:20 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0000636f`6c65722e 00000000`00000002 00000000`00000008 0000636f`6c65722e ntoskrnl.exe ntoskrnl.exe+14dca0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16452 (winblue_gdr.131030-1505) x64 ntoskrnl.exe+14dca0 C:\Windows\Minidump\122513-5468-01.dmp 8 15 9600 297,832 12/25/2013 2:41:07 PM

122213-4718-01.dmp 12/22/2013 4:28:53 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000000 00000000`0000000d 00000000`00000000 fffff801`fa067eb7 igdkmd64.sys igdkmd64.sys+4f001 Intel Graphics Kernel Mode Driver Intel HD Graphics Drivers for Windows 8(R) Intel Corporation 10.18.10.3379 x64 ntoskrnl.exe+14dca0 C:\Windows\Minidump\122213-4718-01.dmp 8 15 9600 297,920 12/22/2013 4:29:32 PM

122213-4593-01.dmp 12/22/2013 1:00:28 AM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff960`002cae3c ffffd000`3787b460 00000000`00000000 win32k.sys win32k.sys+261e3c Multi-User Win32 Driver Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16384 (winblue_rtm.130821-1623) x64 ntoskrnl.exe+14dca0 C:\Windows\Minidump\122213-4593-01.dmp 8 15 9600 297,832 12/22/2013 1:01:27 AM

121913-4406-01.dmp 12/19/2013 12:42:56 AM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e ffffffff`c0000005 fffff800`52edbc97 00000000`00000000 ffffffff`ffffffff igdkmd64.sys igdkmd64.sys+2f4980 Intel Graphics Kernel Mode Driver Intel HD Graphics Drivers for Windows 8(R) Intel Corporation 10.18.10.3379 x64 ntoskrnl.exe+14dca0 C:\Windows\Minidump\121913-4406-01.dmp 8 15 9600 297,808 12/19/2013 12:43:28 AM

when i run with driver verifier it's crash immediatly. the dump say (DirectX Graphics) :

122713-3953-01.dmp 12/27/2013 10:46:27 PM DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c400000000`000000f6 00000000`0000010c ffffe000`0eda8900 fffff800`0252a879 dxgkrnl.sys dxgkrnl.sys+898879DirectX Graphics Kernel Microsoft® Windows® Operating System Microsoft Corporation 6.3.9600.16455 (winblue_gdr.131103-1206) x64 ntoskrnl.exe+14dca0 C:\Windows\Minidump\122713-3953-01.dmp 8 159600 297,016 12/27/2013 10:48:19 PM

Microsoft expert suggest me it's a bug in the driver of the intel HD 4600 and it's even a know bug !

any suggestion ? any beta driver ?

[Kevin_M_Intel]

Hello loki5100,

There are many steps to do based on your description but I would like to start asking for the dxdiag report. This will provide some more information about your system configuration.

Besides this, can you try using your computer without the video card connected and with the minimum configuration (1 stick of RAM memory, 1HDD, no ODD)?