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can't launch app

nguym
Beginner
421 Views

 I downloaded this game Valorant and opened Intel graphic command center to adjust some settings. Then I hit launch to open the app but it said "the executable for the program could not be found". Can you help me with this? 

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5 Replies
Alberto_R_Intel
Moderator
402 Views

nguym, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

Is this a new computer?

When did you purchase it?

Was the Intel® Graphics Command Center option to launch the game working fine before?

If that is the case, do you remember the graphics driver version that was installed then?

When did the issue start?

Did you make any recent hardware/software changes?

Does the problem happen at home or in the work environment?


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


nguym
Beginner
379 Views

Hi, thanks for replying. I bought this computer about 1 year ago. Also this is my first time using Intel Graphic Command Center and it doesn't work. I didn't make any recent hardware/software change lately. This happens at home 

Alberto_R_Intel
Moderator
359 Views

nguym, You are very welcome, thank you very much for providing that information.


Based on the SSU report, we can confirm that the graphics driver version currently installed in your system is 27.20.100.8681, which is the proper driver version for your computer, tested and validated by ASUS.


Just to let you know, the Intel® graphics drivers are generic, meaning they might or might not work with your system, but, in this case, we can always try a clean installation of the Intel® graphics driver version 30.0.100.9805 following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html


I also looked in ASUS's website and they actually have an Intel® Graphics Command Center version to download, please try to uninstall the version that you are currently using from "Apps and Features" and install the one provided by them:

https://www.asus.com/us/supportonly/X512FA/HelpDesk_Manual/


We also suggest to get in contact directly with ASUS to confirm the BIOS version currently installed is the latest one or to gather the instructions on how to do that:

https://www.asus.com/support/


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
335 Views

Hello nguym, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
320 Views

Hello nguym, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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