can't set resolution on 1920x1080

[eman]

Hello !

my laptop are inspiron 3521 and i have intel hd 4000, when i go to control panel to set the resolution i see the maximum 1366x726

when i tried go to intel graphixs and set a custom resolution i see this

i need help please ! thanks

[idata]

Hello epixman,

I understand you are trying to set a screen resolution of 1920x1080 in your Dell* laptop. Let me apologize for any inconvenience this issue may be causing to you. In order to help you better I would like to get the Intel Graphics Driver Report. This link will show you how to generate it https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html Are you using the built-in display of the laptop only? Regards,Fred D.

[eman]

ys i am using laptop screen, not another screen

sorry if i didnt understand well

[idata]

Hello epixman,

Thanks for the information you sent to me. There is a chance the laptop manufacturer may have configured the built-in display to support up to 1366x768 screen resolution. This appears to be a limitation of the laptop screen itself, not a limitation of the graphics controller. If you need to get 1920x1080 you may try connecting an external monitor. Our graphics controller supports the following screen resolutions:

• DisplayPort* 2560 x 1600
• HDMI, DVI and VGA 1920x1080

I recommend also contacting the laptop manufacturer in order to confirm the built-in display was designed to work at 1366x768 screen resolution. This link will give you their contact information http://www.dell.com/support/incidents-online/ae/en/aebsdt1/contactus/dynamic?lwp=rt http://www.dell.com/support/incidents-online/ae/en/aebsdt1/contactus/dynamic?lwp=rt Regards,Fred D.

[eman]

so, i cant change it by myself ??

if i can change it by my self please tell me...

[Stefan3D]

The manual of your laptop clearly states on page 16

Resolution (maximum) 1366 x 768

source: http://downloads.dell.com/manuals/common/inspiron-15-3521_reference%20guide_en-us.pdf http://downloads.dell.com/manuals/common/inspiron-15-3521_reference%20guide_en-us.pdf