cant set the maximum refresh rate even if it supported

[NinjaWarriorIII]

In the windows parameters, I can't set the maximum refresh rate even. please what can i do ?

Before changing pc, the refresh rate worked very well, so it does'nt come from the screen or the cable.

[MUC]

To learn more about your system, please create a Report for Intel Graphics Drivers  and attach it here.

[ACarmona_Intel]

Hello NinjaWarriorIII,

Thank you so much for posting in our Intel communities.

We understand that you are having issues with your system, as you cannot set the maximum refresh rate.

In order for me to isolate the issue and provide you with the best solution, please provide the following information:

• What is the complete model of your system?
• What is the complete brand and model of your monitor?
• What cable are you using?
• What specific refresh rate would you like to achieve?
• When you change your PC, was there a time that the new PC worked well or achieved the maximum refresh rate?
• If you have taken any steps to fix this issue before contacting us, please give me those details so we don't repeat any unnecessary steps.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[NinjaWarriorIII · Accepted solution]

Thank you for your help but I finally found out. My i5-12450 is connected to HDMI but my graphics card is connected to Display Port. Changing port works

[ACarmona_Intel]

Hello NinjaWarriorIII, 

Thank you so much for letting us know. By the way, we are truly happy to hear that our issue has already been resolved!

If you need further assistance, please submit a new question, as this thread will no longer be monitored since the issue that we have has already been fixed.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician