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MTerb
Beginner
1,176 Views

dGPU Freeze/stutter every few seconds when viewing video streaming (Netflix, Youtube).

Only reference I found that is similar and people in comments have same issue

https://forums.intel.com/s/question/0D70P0000068ZbDSAU

 

Has there been any progress on this topic? I purchased a Acer Nitro 5 and after getting everything setup (installing all latest drivers for intel and Nvidia) I now have the issue that if I watch a video on my laptop (Youtube, Netflix) I get a stutter every few seconds. If I plug a hdmi cable in and watch that same video on the screen plugged(in the browser) in then the amount of time it stutters is twice as long. This is really something I would think needs to be resolved if we have thousands of people using laptops with intel/Nvidia cards on the laptops. I have tried to use the https://github.com/jobeid/TrayPwrD3 fix with no difference in performance. Has anyone found another solution? I would be happy to try just about anything.

 

I would also be happy to run any tests needed or share anymore info that will help solve this please. Its really effecting how I use the laptop.

 

My Machine:

https://www.acer.com/ac/en/SG/content/model/NH.Q3XSG.001

More details

Model Name Acer Aspire AN515-52-78H9

Item Code NH.Q3LEA.007

EAN Code 4713883877862

Acer Nitro 5 Core i7-8750H FHD 15.6" Gaming Notebook - Black & Red

Specifications:

·                  Screen size: 15.6" Full HD (1920 x 1080) display with IPS technology

·                  Memory:  8 GB of DDR4 system memory

·                  Storage: 1 TB + 128GB SSD

·                  Graphics: NVIDIA GeForce GTX 1050 Ti with 4 GB of dedicated GDDR5 VRAM

·                  Operating system: Windows 10 Home 64-bit

 

Tags (2)
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4 Replies
Alberto_R_Intel
Moderator
359 Views

MTerb, Thank you for posting in the Intel® Communities Support. We recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them work with your specific platform. In order for us to provide the most accurate assistance we just wanted to confirm a few details about your platform: Is this a new laptop? Did you make any recent hardware/software changes? Was it working fine before? This problem, does it happen with all the videos? According to the information on Acer's web site, the laptop works with Nvidia graphics controller, GeForce® GTX 1060. Please try to install the following graphics driver versions, NVIDIA 388.73 and Intel® 23.20.16.5018: https://www.acer.com/ac/en/SG/content/support-product/7572?b=1 If the problem persists after that, since the laptop works with Intel® UHD Graphics 630, then we can try to install the Intel® generic graphics version DCH 25.20.100.6577: https://downloadcenter.intel.com/download/28553/Intel-Graphics-BETA-Driver-for-Windows-10?product=12... Or version DCH 25.20.100.6519: https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=126790 Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
359 Views

MTerb, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
MTerb
Beginner
359 Views

Good Morning Alberto 

 

Thank you for getting back to me. My laptop is one week old and only has windows and default software installed when I noticed the problem.

Ill be sure to give you a detailed reply this weekend(version numbers and names of all software installed) so if anyone has the same issue then they can attempt to resolve it the same manner I did.

The GPU on the laptop is the NVIDIA GeForce GTX 1050 Ti. I am not sure if the model you found on the manufacturer is the exact same one I have. Ill add a link below from the shop where I purchased it.

I had some difficulty when trying to install the drivers you mentioned above. It looks like the laptop tried to install the drivers for the main graphics card so it said "drivers not compatible with your laptop".

In short: I updated from Windows home to Windows professional. I also uninstalled the Intel® UHD Graphics 630 drivers in the add remove programs and then opened the device manager -> right clicked on the intel graphics device -> searched online for latest drivers. It downloaded and installed the latest drivers and it looks like it solved my problem.

 

I am happy to say everything works great.

Thank you very much for getting back to me and following up.

Hope you have a great day further.

 

Shop:

https://www.takealot.com/acer-nitro-5-core-i7-8750h-fhd-15-6-gaming-notebook-black-red/PLID51972520

 

Kind Regards

Marten

Alberto_R_Intel
Moderator
359 Views

Hi MTerb, You are very welcome, thank you for letting us know those results. Perfect, excellent, it is great to hear that the problem got fixed and now the computer is working properly. Any other inquiry, do not hesitate in contact us again. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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