display audio when connected to vizio tv

[KKrai]

Computer - i3-6100, MSI B150 PRO-VHL motherboard, Windows 8.1

TV - Vizio E320-B0 32"

Issue occurs after computer has gone to sleep. After it has been woken up, I am unable to watch any videos (videos that would play in media player, Netflix app gives a configuration error, ect.). I have to restart the computer to fix the issue. Then, while restarting the computer will hang up on the restart screen for a few minutes, then BSOD with error for driver power state failure. I've checked the driver for the TV before i shut the computer down and it does give a warning for the audio display endpoint driver. I've done the check for updates but it says its up to date. Any suggestions?

[idata]

Hello KGonthier24,

I am sorry to hear you are having issues with your system.

Here you can find some troubleshooting and things I would like to check:

1. Test the system with a simple configuration (CPU, motherboard, one stick of RAM and hard drive)

2. Please check if your BIOS is up to date, if not, contact mobo manufacturer to find instructions and recommendations (this sometimes is a tricky/delicate procedure)3. If possible, provide me with a picture of the error code received with the BSOD4. Please provide me with the error code received related to audio (a screenshot would be great)

Hope I can hear from you soon

Regards,

Esteban C

[KKrai]

Hi Esteban,

Thank you for the response. I have tried with only 1 stick of ram and only the main hard drive connected, issue still present. As for the bios, That was the first thing i did before i even installed windows. Motherboard was updated from 1.0 to 1.5. I do have pictures of the issues,

When i right click on the highlighted item and check the drive for it, it says there are no drivers installed or needed. But its not functioning properly and when i select update driver, it says there in no driver needed for this device. Also, her is the BSOD error

This only happens when the tv is not functioning properly. If i restart the computer when all is well, this does not happen. Your help is greatly appreciated. I know this is potentially not an Intel issue but thank you for any ideas that you have.

Thank you,

Kraig

[idata]

Hello KGonthier24 ,

Thanks for the info!I recommend installing the latest graphics drivers (since HDMI handles both video and audio, graphics drivers also include drivers for audio).Beta 15.45.12.4552: https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88345 https://downloadcenter.intel.com/download/26464/Intel-Graphics-Beta-Driver-15-45-?product=88345In case you get issues while installing the driver, please check these steps:

1. Access the device manager and look for display adapters

2. Right click and uninstall the driver, make sure to select "Delete the driver software for this device"3. Download the driver4. Open this link: for Windows 10/8: http://intel.ly/1PdmvLd http://intel.ly/1PdmvLd or Windows 7*: http://intel.ly/25JPVYX http://intel.ly/25JPVYX5. Disconnect the system from the internet and proceed with steps in the guide above (step# 4)Another thing you could try is to test the system with another TV, and change the power plan setting to high performance or balanced.Please let me know how it goes

Regards,

Esteban C

[idata]

Hello KGonthier24,

I would like to verify if you were able to check my last answer.

Regards,

Esteban C

[KKrai]

My apologies for not responding with the outcome of the beta driver. Over the past couple weeks the computer and tv have been used just as before without a si issue. Thank you so much for the help

[idata]

Hello KGonthier24 ,

Thank you for the answer! It is great to hear the system has been running without issues!

In case you require any further support in the future, feel free to reach us.

Regards,

Esteban C