I have a toshiba satellite laptop with a intel N3700 CPU and 4703 graphics chip. The screen keeps going black or sometimes I get the message that "the display driver has stopped responding and recovered..."
and have to do a hard reset to get it back. I am running windows 8.1. I have downloaded the drivers from this intel website which worked for a short while but no longer. I have thought of uninstalling the current graphics software to totally replace it but am not sure if this would work or whether there is a more up to date driver I could use which might help. The problem is most prevalent when I close the machine down or when I close the laptop lid to put it to sleep temporarily. Any help appreciated, thank you
Thank you for joining the Intel® Community. I am sorry to hear you are having issues with this matter.
Let's try to address this matter using an older driver, please see below;
Intel® HD Graphics .4578: https://downloadcenter.intel.com/download/26544/Graphics-Intel-Graphics-Driver-for-Windows-7-8-1-15-... Download Intel® Graphics Driver for Windows 7*/8.1* [15.36]
Completely remove the driver with these steps:
Once done install the driver above using these steps: https://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html Manually Install an Intel® Graphics Driver in Windows® 10 and Windows...
If the issue persists, please let me know your computer model.
Thank you, I have been away for a week but will try this fix now. I will let you know if it works and whether I need more help. Whether it works or not I appreciate the help.