display driver (intel hd graphics) has stopped working and has recovered

[ACava3]

Hi i was wondering if an intel person could help me fix this problem i am having.

Please reply soon!

This is my DxDiag:

[Kevin_M_Intel · Accepted solution]

Hello DuskBridge,

I recommend you uninstalling the current driver you have installed at this point on your system and installing again the one you have.

Check with the Computer Manufacture and consider updating the BIOS of you system since this can do the trick.

As part of the troubleshooting steps, install the driver provided by the Computer Manufacture. Here you have the contact information:

http://www.intel.com/support/oems.htm http://www.intel.com/support/oems.htm

Kevin M

[ACava3]

I have an HP laptop and i did scan for updates and the only updates were in the software and drivers section. The two updates were: IDT High-Definition (HD) Audio Driver and Realtek Local Area Network (LAN) Driver. I am going to download the second driver only. There was no bios update so i am assuming that it is up to date. How would I uninstall my Intel HD graphics 4000 and re-install it ?

[Kevin_M_Intel]

Sure here you have a document:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

Here you have the download link:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329&lang=eng&ProdId=3712 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329&lang=eng&ProdId=3712

Kevin M

[ACava3]

Could the problem i am having have to do with playing a game that uses up to 90% of CPU 80% of memory and about 70% disk?

[Kevin_M_Intel]

This can be a reason why you get the message but if this is because of that, the issue would be related to system performance and not driver installation.

Kevin M