driver entry stuck in the PROGRAM /FEATURES contro panel win 11can not remove it

[zed201]

can not seem to get rid a of old entry in the program features i can install the new drivers and do a clean install but it dose not remove the old one I DO NOT NEED A THE NEW DRIVER . I NEED THE OLD DRIVER when i try to uninstall the old one IT TELLS ME IT NEED THE OLD FILES 6.1 EXE TO REMOVE IT AND IT CAN NOT FIND THEM I DID A SEARCH AND IT IS NOT ON MY COMPUTER SO I NEED THE OLD DRIVER SO I CAN INSTALL IT THEN REMOVE IT THEN DO A CLEAN IN STALL ON MY LAP TOP AND DONT TELL ME TO IN STALL THE NEW DRIVER IT DONT WORK . see up load and were did my last post go  new ver 25.32.1758.2 old vers 25.8.1206.1 software i also now notice another driver installed ver 1.0.1133.2 the ver 25.8.1206.1 is the one i can not seem to uninstall and there dose not seen to be a old installer with that ver # to get  so i can in stall it and remove it 

Product Name: Raider GE78HX 13VI-079US
OS: Microsoft Windows 11 Pro 64-bit Ver.23H2(OS build 22631.4602)
HDI Build: ZS7-17S1KM4-SF1 / 15.TC2.L15.13.0.10
BIOS Version: E17S1IMS.113
BIOS Release Date: 2024/09/25
EC Version: 17S1IMS1.1131127202316:19:46
CPU: 13th Gen Intel(R) Core(TM) i9-13980HX
Memory: 96 GB @ 2600 MHz
- 48 GB, DDR5-5200, Micron Technology CT48G56C46S5.M16B1
- 48 GB, DDR5-5200, Micron Technology CT48G56C46S5.M16B1
Graphics: NVIDIA GeForce RTX 4090 Laptop GPU, 16050 MB
Graphics: Intel(R) UHD Graphics, 128 MB
VBIOS Version: 95.03.2a.00.2a
Disk: HDD, Generic Flash Disk, 115.23 GB
Disk: SSD, NVMe Micron_3400_MTFDKBA2T0TFH, 1907.73 GB
Disk: HDD, Generic Flash Disk, 115.23 GB
Disk: SSD, NVMe Fanxiang S880 4TB, 3726.02 GB
Network: Killer(R) Wi-Fi 6E AX1690i 160MHz Wireless Network Adapter (411NGW)
Network: Killer E3100G 2.5 Gigabit Ethernet Controller
Network: Bluetooth Device (Personal Area Network)
Win32 SHIFT mode: Unsupportive
Power Plan: Microsoft:PowerPlan\{381b4222-f694-41f0-9685-ff5bb260df2e} Balanced
UWP User Scenario: Balanced, Performance: Medium, Fan: Auto
Graphic Switch: MSHybrid Graphics

[zed201]

here is the file the uninstall is looking for  can not seem to edit my post no edit button . 

C:\Users\zed20\AppData\Local\Temp\RarSFX0\Resources\Extras\IntelGraphicsSoftware_25.8.1206.1_Release.exe

[zed201]

here is another screen shot 

[zed201]

this is with all intel video driver removed  it still show one installed i can not get it to remove from program features but the uninstall shows it being removed 

[AlHill]

@zed201   There is no need for multiple posting.

Stay with your original post.  Do you understand this?

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[DeancR_Intel]

Hi zed201,

Thank you for the detailed information about the stuck Intel graphics driver entry (version 25.8.1206.1) in Programs and Features that cannot be uninstalled.

I can see you're using an MSI Raider GE78HX 13VI-079US laptop, which is an OEM system. Since this is an MSI laptop, I'd recommend using MSI's official drivers rather than generic Intel drivers, as OEM drivers are specifically customized and tested for your exact hardware configuration.

Have you tried contacting MSI support about this driver removal issue? As the system manufacturer, they would have the most appropriate tools and procedures for handling driver conflicts on their specific hardware.

MSI may have specialized uninstall utilities for their driver packages, updated OEM drivers that properly replace the stuck entry and system-specific guidance for resolving this registry issue.

Best regards,

Dean R.

Intel Customer Support Technician

[zed201]

you cant read eather can you . read my **bleep**ing post ass holes i need the old driver you people are worthless 

it will not remove it because it can not find the remove file in the install 

:\Users\zed20\AppData\Local\Temp\RarSFX0\Resources\Extras\IntelGraphicsSoftware_25.8.1206.1_Release.exe

this is the file it is looking for dumb **bleep**  IntelGraphicsSoftware_25.8.1206.1_Release.exe  and it is not on the inlet driver site 

[AlHill]

@zed201   You have already been told to look elsewhere for your precious driver and that you will not find it here.

And, I caution you on language usage and insults.  Additionally, since you are so concerned with READING, you should try READING the forum rules.

https://community.intel.com/t5/About/bd-p/about-communities

Doc (not an Intel employee or contractor)
[CoPilot is a virus]

[DeancR_Intel]

Hi zed201,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards,

Dean R.

Intel Customer Support Technician

[n_scott_pearson]

Look no further. I happen to have the necessary files in my archive. It is driver package 32.0.101.6653. I have uploaded a ZIP file providing this package (and related documentation) to my Other Legacy Drivers share. The file you want is GFX_ARC_Win10-11_32.0.101.6653.zip. Extract this ZIP file to a temporary folder and then, using a smart tool like 7-ZIP, open file GFX_ARC_Win10-11_32.0.101.6653.exe as an archive. You will then be able to extract the folder structure needed.

Hope this helps,

...S

P.S. Please let me know when you have the file downloaded. My share space is limited and this ZIP file occupies 835GB.

[DeancR_Intel]

Hi zed201,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

 Best regards,

Dean R.

Intel Customer Support Technician

[zed201]

i did you people are no help and can not read if you work for intel you should be fired 

[AlHill]

@zed201   For someone who is stuck on what others "read", did you bother reading the reply from N_scott_pearson ?

Doc (not an Intel employee or contractor)
[CoPilot is a virus]