errata visualizzazione programmi

[fastnetrock]

Laptop MSI Prestige EVO 14" anno 2021 Intel 11 gen grafica IRISx.

Alcuni programmi (Calibre, Camera RAW di Photoshop), vengono visualizzati in finestre troppo grandi rispetto allo schermo e non riducibili. I drivers video Intel sono aggiornati così come il sistema operativo (Win 10). 

Il supporto MSI suggerisce aggiornamento BIOS e Firmware del notebook. Non ho ancora provato anche perché temo ulteriori problemi.

Some programs (Caliber, Camera RAW from Photoshop) are displayed in windows that are too large for the screen and cannot be reduced. Intel video drivers are up to date as well as the operating system (Win 10).

MSI support suggests notebook BIOS and Firmware update. I haven't tried it yet as I fear further problems.

Grazie

[DeividA_Intel]

Hello fastnetrock,  

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?v=t  

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

· To save your scan, click Next and click Save.  

2. Is this issue recent? If so, when did it started?

3. Can you take a picture of the issue? 

4. Does this happen with the laptop's screen or with an external monitor?

5. Try to call MSI to get the instructions to install the updates.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[fastnetrock]

Questo il dettaglio dopo l'ultimo aggiornamento drivers

[fastnetrock]

Good morning thanks for your concern. 

I'm attaching reports as required.

The malfunction has always occurred since the purchase on my notebook in march 2021.

Video drivers update I have always download from:

https://www.intel.it/content/www/it/it/support/intel-driver-support-assistant.html

I also attach explanatory images of the problem that occurs when opening the Photoshop Camera Raw application.

When using an external monitor as a display device, this problem does not occur.

All OS updates  were done and completed without any problem.

MSI suggest updating the BIOS and  Firmware of my notebook, but i haven't yet done because I am on vacation.

I await further suggestions.

Best regards.

[fastnetrock]

Good morning thanks for your concern. 

I'm attaching reports as required.

The malfunction has always occurred since the purchase on my notebook in march 2021.

Video drivers update I have always download from:

https://www.intel.it/content/www/it/it/support/intel-driver-support-assistant.html

I also attach explanatory images of the problem that occurs when opening the Photoshop Camera Raw application.

When using an external monitor as a display device, this problem does not occur.

All OS updates  were done and completed without any problem.

MSI suggest updating the BIOS and  Firmware of my notebook, but i haven't yet done because I am on vacation.

I await further suggestions.

Best regards.

[fastnetrock]

Update BIOS and Firmware MSI Prestige 14 EVO Today. No changes!!

[DeividA_Intel]

Hello fastnetrock, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello fastnetrock, 

We are still investigating this issue, however, we would like to confirm some information:

1. Have you tried version 30.0.100.9805?

- Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

- Steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

2. Can you provide a video or more steps to replicate the issue?

3. Can you provide some pictures where we can see more of the issue?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello fastnetrock, 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.    

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello fastnetrock,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello fastnetrock, 

I would like to let you know that after some research, I found some threads on the Adobe community about this issue, seems that it was fixed by adjusting the Windows scaling. You can see more details in the following links:

1. https://community.adobe.com/t5/camera-raw/camera-raw-interface-too-large/m-p/9650593

2. https://community.adobe.com/t5/camera-raw/camera-raw-interface-is-too-large-for-15-quot-laptop-screen/m-p/10516599

3. https://community.adobe.com/t5/camera-raw/i-cant-get-the-camera-raw-filter-window-to-fit-my-screen/m-p/9681923

I recommend you to contact Adobe directly for further support

Please keep in mind that this thread will no longer be monitored by Intel.  

Best regards, 

Deivid A.  

Intel Customer Support Technician