error message

[MMich21]

"Display driver stopped responding and has recovered. Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered"

Purchased brand new Lenovo AIO700 27ISH - Windows 10, Intel Core i7 6700 cpu @3.40 GHz 3.41 GHz, 7.91 GB, 64 bit operating system x-64 based processor, 10 support with 10 points, Intel HD Graphics card 530 and NVidia GeForce GTX95A . I get this error message daily, seemingly while doing nothing more taxing than reading my email, browsing the web, etc. Once it starts it seems to fail multiple times, all while recovering within seconds. The computer locks up momentarily, so I know the error message is impending. Very frustrating to have this happen on a brand new, very expensive computer. I have updated my Intel drivers- the latest being 20.19.15.4300. One person suggested turning off "conservative Morphological anti-aliasing ( mine was already off),, disable Application Optimal Mode and disable Multi-sample anti-aliasing. I did turn off/disable the last two.

This seems to be an issue for many brands of new computers running Windows 10. If I had known this I would have put off buying a new computer and just struggled with my old PC for a little longer. The latest and greatest is obviously not always the best. Intel and Microsoft should be collaborating to get this known issue fixed.

I am not a computer geek but just an average user. This may be a stupid question but since I have two graphics cards what would happen if I were to just disable the Intel graphics card? The NVidia card is already set to default. Just wondering...

I really don't know what else to do. If there is a fix I have not found would appreciate it.

[Allan_J_Intel1]

I would like to replicate this issue, please be sure to fill out this information as complete as possible.

Allan.

[SLeis]

I would like to add a me too. Have a new Dell All-in-one. It does all the same things, however, it will blank the screen, sometimes, put the computer into sleep mode, from which it will NEVER recover. You must remove the power chord in order to reboot it. Pressing the power button does nothing. Sometimes, when it blanks the screen, it just turns the machine OFF. It will not turn on until, again, you remove the power chord, replug and then reboot. I also have the Nvidia GeForce card installed.

Here is the Informational Page on the HD Graphics.

Intel(R) HD Graphics 530

Report Date: Sunday, April 10, 2016Report Time:10:38:44 AMDriver Version: 20.19.15.4390Operating System: Windows* 10 Home (10.0.10586)Default Language: English (United States)Physical Memory: 12189 MBVendor ID: 8086Device ID: 191BDevice Revision: 06Graphics Output Protocol (GOP) Version: 9.0.1027Current Resolution: 1920 x 1080Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHzProcessor Speed: 2592 MHzProcessor Graphics in Use: Intel(R) HD Graphics 530Shader Version: 5.1OpenGL* Version: 4.4OpenCL* Version: 2.0* Microsoft DirectX* *Runtime Version: 12.0Hardware-Supported Version: 12.0* Devices connected to the Graphics Accelerator *Active Displays: 1* Built-in Display *Display Type: DigitalDDC2 Protocol: SupportedGamma: 3.55Connector Type: Embedded DisplayPortDevice Type: Built-in DisplaySupported Modes1920 x 1080 (60p Hz)

Power Management Support

Active Off Mode: SupportedRaw EDID:00 FF FF FF FF FF FF 00 10 AC E4 93 F2 06 22 00 1E 16 01 04 95 00 00 FF 2F 00 00 A0 57 49 9B 26 10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2D 36 00 00 00 00 00 00 1E 00 00 00 FC 00 49 6E 73 70 69 72 6F 6E 20 37 34 35 39 00 00 00 FD 00 3C 3C AC AC 0F 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1F

* Other names and brands are the property of their respective owners.

[MMich21]

Description: pop-up error message – "Display driver stopped responding and has recovered. Display driver Intel HD Graphics Drivers for Windows 8(R) stopped responding and has successfully recovered." The error can occur with multiple windows open - reading email, browsing ebay, reading facebook, watching youtube videos. Looking at photos. The error message only pops up for a few seconds - the screen will freeze for several seconds (I know now this means the error is coming) and then the message will pop up in the lower right hand corner of the screen (disappears quickly) then the computer quickly recovers and I continue what I am doing. Sometimes it will give this message quickly several times in a row.

Hardware:

Brand/Model: Lenovo AIO700 27ISH - purchased new 3/18/2016, error occurred immediately from set-up straight out of the box

Graphics: Intel HD Graphics 530 in processor and NVIDIA® GeForce™ GTX 950A 2GB DDR5

Display: 27" UHD (3840x2160), 10-point Multi-Touch, IPS

Memory: 8GB or 16GB (8GBx2), DDR4-2133 PC4-17000 SODIMM

Hardware stepping: PCI\VEN_8086&DEV_1912&SUBSYS_362F17AA&REV_06

PCI\VEN_8086&DEV_1912&SUBSYS_362F17AA

PCI\VEN_8086&DEV_1912&CC_030000

PCI\VEN_8086&DEV_1912&CC_0300

Operating System: Windows 10 Home

Processor: Intel Core i7-6700 CPU @ 3400 GHz 3.41GHz

Installed memory: 7.91 GB

System type: 64-bit Operating System, x64 based processor

Pen and touch: touch support with 10 touch points

System Information

------------------

Time of this report: 4/9/2016, 10:20:42

Machine name: DESKTOP-GFP3NNJ

Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)

Language: English (Regional Setting: English)

System Manufacturer: LENOVO

System Model: F0BD0003US

<span style="color: # 000000; font-size: 12pt; fon...

[idata]

Have you tried loading the beta driver?

https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40-Does this issue still remain after loading beta driver?Allan.

[SLeis]

Have done so and will report any problems. It may take a while, as it doesn't do it on a regular basis.

[MMich21]

Thank you for the reply. Not sure if you were replying to me (assume so since I started this thread) or the other person who also posted - Dr. Sam. No, I have not tried this driver 15.40.18.4380. I downloaded the 15.40.18.4380 driver and when I try to install it I am getting a message that says "Driver being installed is not validated for this computer". I am trying to istall thru: Device Manager, Driver Tab, Update Driver, Browse my Computer, Let me pick, Have disk. Any other suggestions?

Thank you.

Michelle

[idata]

Yes, try installing the driver manually. It may help on this matter. Also, try getting customized driver from your motherboard or computer manufacturer.

Allan.

[SLeis]

I have installed the Beta. I was working in Word when the computer screen blanked and went into sleep mode. (Power light turns Yellow). NOTHING will awaken it other than remove the power cord, wait 30 seconds, replug, and reboot.

[Allan_J_Intel1]

I understand Intel is working to get this issue corrected. This is still under investigation. There is no estimate time of resolution yet.

Allan.

[SLeis]

Please keep us in the loop when a new beta and/or solution is found. Thanks.

[idata]

Yes, sure, at the moment, I will close this ticket and re-open it as soon as I get any update.

Allan.

[idata]

Hi,

Please try the following driver, it was just released:https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345Let me know if you still have issues with new driver linked above. Allan.

[SLeis]

I actually downloaded the driver the other day. Everything worked fine UNTIL I clicked your link to make sure I had the newest driver, and then it went into sleep mode where it will not come out other than removing power and repowering

[idata]

Thank you for letting me know about this matter. Please attach the graphics report generated within graphics control panel.

Allan.

[SLeis]

Intel(R) HD Graphics 530

Report Date: Wednesday, May 11, 2016Report Time [hh:mm:ss]: 11:29:25 AMDriver Version: 20.19.15.4444Operating System: Windows* 10 Home (10.0.10586)Default Language: English (United States)Physical Memory: 12189 MBVendor ID: 8086Device ID: 191BDevice Revision: 06Graphics Output Protocol (GOP) Version: 9.0.1027Current Resolution: 1920 x 1080Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHzProcessor Speed: 2592 MHzProcessor Graphics in Use: Intel(R) HD Graphics 530Shader Version: 5.1OpenGL* Version: 4.4OpenCL* Version: 2.0* Microsoft DirectX* *Runtime Version: 12.0Hardware-Supported Version: 12.0* Devices connected to the Graphics Accelerator *Active Displays: 1* Built-in Display *Display Type: DigitalDDC2 Protocol: SupportedGamma: 3.55Connector Type: Embedded DisplayPortDevice Type: Built-in DisplaySupported Modes1920 x 1080 (60p Hz)

Power Management Support

Active Off Mode: SupportedRaw EDID:00 FF FF FF FF FF FF 00 10 AC E4 93 F2 06 22 00 1E 16 01 04 95 00 00 FF 2F 00 00 A0 57 49 9B 26 10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2D 36 00 00 00 00 00 00 1E 00 00 00 FC 00 49 6E 73 70 69 72 6F 6E 20 37 34 35 39 00 00 00 FD 00 3C 3C AC AC 0F 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1F

[idata]

Thank you for the information. I will check the details and update this thread as soon as I get any information about this matter.

Allan.

[Allan_J_Intel1]

I have been testing driver version 4444 but I have not received same issue. Have you tested customized drivers from your computer manufacturer?

Are you still getting same issues?

Allan.

[idata]

Driver version 4463 fixes this issue. Please try and let me know your findings:

https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345Allan.

[SLeis]

Just to let you know, I have updated to 4501 and am still having the same problem. Today I was in Microsoft News app reading an article and the computer just shut down as I was scrolling with the mouse thru the article.

[idata]

I am checking further information about this matter internally, I will update this thread soon.

Thanks

Allan.