foi solicitada uma atualização para meu driver de vídeo, mas deu um erro e no próprio site da intel disse que era um conflito de drivers e mandou que eu desinstalasse o atual driver para que pudesse atualizar

[EHenr8]

mas agora não consigo atualizar nenhum dos dois e o desempenho do meu computador caiu drasticamente, preciso de ajuda.

https://prnt.sc/sg6opc

[n_scott_pearson]

Please download and run the Intel System Support Utility for Windows and save the report to a file. Then, using the paperclip icon below the edit window, upload and attach this file to a response post.

 ...s

[EHenr8]

posted a file.

[EHenr8]

SOCORRO

[Sebastian_M_Intel]

Hello EHenr8, 

Thank you for posting on the Intel® communities.   

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel Community.  

Please provide the following: 

• Can you provide a screenshot of the Display Adapters on the Device Manager? 
• You mentioned that you try to install the driver version 27.20.100.8190 but you are not able to, is that correct?
• If that is the case, does the system show any error message when installing the driver? If yes, can you please provide a screenshot of the error? 
• Have you tried installing also the drivers provided by Samsung (OEM)? 

Regards, 

Sebastian M.  

Intel Customer Support Technician.  

[EHenr8]

Sim, não consigo instalar a versão 27.20.100.8190. este é o erro que ocorre. e também não consigo atualizar pela samsung, ambos dão erro.

[EHenr8]

meu gerenciador de dispositivos.

[n_scott_pearson]

You might have to uninstall the previous version of your graphics driver before you can install the latest version. Use this process:

1. Download the latest graphics driver package. Here is link to download page: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers.
2. Disconnect your system from the Internet. Unplug Ethernet cable and/or disable wireless.
3. Using the Apps & Features applet, uninstall the Intel Graphics Driver package.
4. Reboot, keeping Internet disconnected.
5. In the Device Manager app, expand the Display Adapters section.
6. If the only graphics adapter present is the Microsoft Basic Display Adapter (i.e. no Intel Graphics Adapter), go to Step 9.
7. Right-click on the entry for the Intel graphics adapter and select Uninstall device. Place checkmark beside the Delete the driver software for this device question and then click on the Uninstall button.
8. Go back to Step 4.
9. Install the driver package you downloaded in Step 1 (or previous).
10. Reboot.
11. Reconnect Internet.
12. Test.

Hope this helps,

...S

[EHenr8]

eu já tentei varias vezes fazer isso. mas o erro continua.

[n_scott_pearson]

Hhmm, this is really odd... It is almost like a file is locked and cannot be written...🙈

Ok, experiment time. On the DCH driver download page (link I gave previously), there is a section marked Other Versions.

1. Please download and attempt to install version 26.20.100.6709.
2. If that succeeds, download and attempt to install version 26.20.100.7212.
3. If that succeeds, download and attempt to install version 26.20.100.7985.
4. If that succeeds, go back and again try to install 27.20.100.8190.

If it fails at any point, stop right there and let us know where is failed and whether the error was the same or different.

Hope this helps,

...S

[EHenr8]

as três primeiras versões eu consegui instalar, mas na 8190 voltou a dar o mesmo erro.

[EHenr8]

[n_scott_pearson]

@Bryce@Intel​, does this make any sense to you? Why would the SO be able to install any of the previous "locked" versions but none of the new "unlocked" versions? Are there any log files that the SO could post that would help debug this?

...S

[EHenr8]

eu não consigo nem ao menos restaurar o computador usando o "fresh start", também ocorre um erro. sinceramente não sei o que fazer.

[n_scott_pearson]

Explain!

[EHenr8]

eu tentei restaurar meu computador pela ferramenta de restauração do windows mas apareceu "ocorreu um erro ao restaurar o PC, nenhuma mudança feita".

[Sebastian_M_Intel]

Hello EHenr8, 

I hope you are doing fine. 

Just to clarify, new Intel® unlocked drivers will not install over a non-DCH (legacy) driver.  

I would like to confirm the current driver version installed on your system. Is it the 26.20.100.7985 version? Please provide the DXDIAG report: 

• Go to Start > Run or Windows Key + R.  
• On the Run prompt, type "dxdiag" then click OK.  
• On the DirectX Diagnostic Tool window, click on Save All Information.  
• Browse to a folder, type in a filename then click Save.   

If you have the 26.20.100.7985 version installed, and you try to install the latest 27.20.100.8190 version over this current version, doing a manual installation without going back to the "Microsoft Basic Display Adapter", does it still show the same error? 

Regards, 

Sebastian M.  

Intel Customer Support Technician.  

[Sebastian_M_Intel]

Hello EHenr8,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Sebastian M.   

Intel Customer Support Technician.   

[Sebastian_M_Intel]

Hello EHenr8,  

We have not heard back from you, so we will close this inquiry. If you need further assistance, please feel free to post a new question.  

Regards,  

Sebastian M.  

Intel Customer Support Technician.