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hd 5500 - Problems watching movies etc



i've got a medion notebook with build-in hd 5500 graphics and everytime i watch movies, streams or something like this, the display turns black after 20 minutes. when i've plugged in a HDMI cabel to watch on a TV the signal gets lost and the sound ist playing on the laptop which has an black screen. i've set the energy scedule to maximum in the Intel manager and in Windows (OS is win 10pro).

what can i do to get this fixed? 


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6 Replies

Goeffel, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the monitor/TV?

What is the model of the Intel® Processor?

If this is a laptop, what is the model of it?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Are you using adapters or converters?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

Any questions, please let me know.


Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel


hi, it's a Medion Akoya E7416 Laptop With a i5 5200U Processor,

I've bougt it used and installed a SSD, so i had to Re-install Windows 10, after that, that issues startet.

I didn't change anything else. I can't post the Logfile from the SSU, because this website says: This value must be shorter than 100,000 characters in length.

Can i post it somewhere else or in a message?


Super User Retired Employee

LOL! You have the SSU tool output the report to a file and then you upload and attach the file via the Drag and Drop window below the response Body edit window. This way, the report can be any size (well, up to 71MB).

Where did you get the graphics driver you used? Was it from the Medion site or from the Intel site? (Hint: For laptops, it is recommended to go with drivers on the vendor's site as these could be modified by the vendor specifically for this laptop.)

If you run the movie/stream in a window, rather than full screen, does the problem still occur?

A possibility that comes to mind is that overheating is occurring. Can you run something (AIDA64, for example) that can display the processor temperature on-screen while the movie/stream is running?




so while watching a movie the maximum cpu temperature was 60 degrees Celsius. (using HWMonitor)

Now i've also attached the file. I downloaded all the drivers from the Medion Website.

it doesn't matter if its in Windowed or fullscreen mode. 


Super User Retired Employee

There is a new(er) release of the graphics driver that you could try available here:

I also have my concerns that this problem is related to the small amount of memory available. You have only 4GB; is there a second socket that you could add an additional 4GB to? Even if this doesn't affect the issue, it will still improve the performance of the laptop significantly.



hey i've tested it now for a few days and it works 🙂

thanks a lot, this is so awesome 😄 never thougt i'd be so "easy".

have happy holidays and a great new year