hdmi CABLE WONT SHOW SCREEN

[cwhitten]

My acer Aspire xc-603g , Operating system windows 10 Pro 64 (10.1.19042) ,bios P11-a2 1-23-2014, has  an HDMI port and i want to use it. However when i connect it I do not get any signal. I only can use an RGB to get signal to my "monitor" (vizio plasma hdtv). Can anyone offer a solution to my problem?

[David_G_Intel]

Hello cwhitten

Thank you for posting on the Intel️® communities. If this is a hardware issue you will need to check with the motherboard manufacturer for replacement options or further troubleshooting. To confirm you're using the latest drivers please share with us the following information:

• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  
• Did you try different HDMI cables?
• Can you try different monitors/TV's?

Regards, 

David G

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards, 

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   

Best regards,  

David G. 

Intel Customer Support Technician