Graphics
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hdmi CABLE WONT SHOW SCREEN

cwhitten
Beginner
370 Views

My acer Aspire xc-603g , Operating system windows 10 Pro 64 (10.1.19042) ,bios P11-a2 1-23-2014, has  an HDMI port and i want to use it. However when i connect it I do not get any signal. I only can use an RGB to get signal to my "monitor" (vizio plasma hdtv). Can anyone offer a solution to my problem?

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David_G_Intel
Moderator
323 Views

Hello cwhitten


Thank you for posting on the Intel️® communities. If this is a hardware issue you will need to check with the motherboard manufacturer for replacement options or further troubleshooting. To confirm you're using the latest drivers please share with us the following information:

  • Intel® System Support Utility (Intel® SSU) results 
  • Did you try different HDMI cables?
  • Can you try different monitors/TV's?


Regards, 

David G

Intel Customer Support Technician 


David_G_Intel
Moderator
284 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards, 

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
269 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.   


Best regards,  

David G. 

Intel Customer Support Technician  


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