help

[braka]

hi i  have this issue i hope to find some help 

 dx12 is not supported on your system 

[Vipin_Singh1]

Hi, Braka; we would like to inform you that we are routing your query to the dedicated team for further assistance.

[VonM_Intel]

Hi, Braka.

Thank you for posting in our Intel communities.

The message "DX12 is not supported on your system" generally suggests that your computer's hardware or the operating system might not fulfill the prerequisites for DirectX 12 (DX12). Users have reported several common issues with DX12, such as compatibility issues, driver-related problems, conflicts after Windows updates, and game-specific support for DX12. To assist you better, it would be beneficial to have more information about your system's configuration. Kindly run the SSU tool to gather essential details like the OS build number, Wi-Fi driver version, and any system errors. Additionally, if you've already taken some troubleshooting steps, please share them to avoid repeating actions that haven't resolved the issue.

Looking forward to your response. Have a nice day ahead!

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Braka.

I hope you are doing fine.

Were you able to check the previous post?

Kindly let us know if you still need assistance.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Braka.

I trust you're doing well.

I have not heard back from you, we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician