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Beginner
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hp new envy x360 i7 11th gen Graphics issue

I purchased HP Envy X360 Core i7 11th Gen Laptop 13 BD0063Tu. I am unable to scan the QR Code in Whatsapp. The QR Code which appears on the screen has broken lines.

Even on normal websites the Text Boxes are not complete. There are breaks in the lines.

Have updated the Windows and Graphic Drivers. But the problem persists.

Its a brand new Laptop and of a very high config. 16 GB Ram and 512 GB SSD, needless to say Windows 10 Home 64 Bit.

I tried all resolutions and all Refresh Rates and Hertz.  I tried magnifying the screen upto 150%. Used the night mode / normal mode.

Sandeep 

 

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Super User Retired Employee
108 Views

Are you using the drivers that HP is making available or have you installed newer versions from the Intel site? You should always use the drivers provided by your laptop vendor. Using the generic drivers from Intel may result in issue like you have seen and/or custom features not working.

...S

P.S. Edit your original post and delete your email address - unless you really want lots of SPAM.

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