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huge shutters in valorant uhd 750

UHD750Stutters
Beginner
593 Views

Please fix you drivers INTEL! 

I am currently using 27....9316 because you cant game on other drivers they stuck the fps at 0 

only works this one so please fix your drivers including the one i am using 9316 huge shutters to 0 in fortnite and valorant etc.

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4 Replies
AndrewG_Intel
Moderator
575 Views

Hello @UHD750Stutters

Thank you for posting on the Intel® communities.


First, we would like to recommend reviewing the following basic suggestions and applying the necessary steps in case you haven't tried this yet:


a- Verify compatibility within the components.

b- Verify the game's minimum requirements provided by the game developers. Also, check with the game developer for the latest patches and updates.

c- Visit gameplay.intel.com to check if there are recommended settings for the games based on the CPU model.

d- Confirm that no other heavy workload programs are running in the background while playing:

  • Open the Windows* Task Manager
  • Click the CPU and Memory tabs to check whether anything is using up large chunks of your CPU or RAM (for instance, a web browser with many tabs open).

e- Make sure the operating system is up to date.

f- Third-party applications are available online that should allow you to monitor GPU, CPU, and RAM usage and temperatures while in-game.

  • If CPU temperature is above specifications, it may start throttling and reduce its performance. Visit the product specifications page to check your CPU specifications. Find information on troubleshooting overheating issues on Intel® Boxed Processors.
  • Repair installations. If performance issues in one game are unusually severe, try repairing the installation. For instance, in Steam*, you can do so by opening the Library tab:
  1. Right-click the game.
  2. Click Properties.
  3. Once in the Properties window, click the Local Files tab, and then click Verify Integrity of Game Files.

g- For the Fortnite* game, try unchecking the frame rate limit.


If the behavior persists, please provide us with the following information so we can review this further:

1- Is the behavior occurring with the latest Intel generic Graphics DCH driver Version 30.0.101.1069? Also, is the behavior happening with the customized drivers provided by your computer/motherboard manufacturer? Please provide details about all the specific driver versions that you have tested and experienced this behavior.

2- Are the games installed on an SSD or on a mechanical hard disk drive (HDD)?

3- Did the system work fine before or are you experiencing this issue since the first day that you have the computer?

4- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (For instance, Windows®, BIOS, driver, or game updates?)

5- Please fill up the Template for submitting a Graphics bug available in the link. Make sure to include detailed step-by-step instructions for replication purposes. If possible, please provide screenshots or a short video showing the steps and the issue.

6- A Report for Intel® Graphics Drivers following the steps on the link. If you use external monitors to play the games (in the case of a laptop), make sure the monitors in question are connected to the computer when generating the report.

7- Run the Intel® Processor Diagnostic Tool to verify that both the processor and the GPU (Graphics Processing Unite) are fine.

To save the report, once the test is done, click on "File >> View Results File" and attach the .txt file to your reply.


8- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
537 Views

Hello UHD750Stutters

We are checking this thread and we would like to know if you were able to review our previous post and try the suggestions?


Also, we would like to inform you that we have tested this game Valorant* using Intel® UHD Graphics 750, the latest graphics drivers (e.g.: Version 30.0.101.1069), and Windows* 11 and we could not reproduce the behavior. The game ran smoothly and there were no FPS drops during the playtime.


The issue has been previously reported on other Graphics Controllers and Intel has been unable to replicate this issue on multiple systems using different processors and integrated graphics and our latest generic DCH drivers. This issue is being discussed on this Community thread

Users comment that rolling back to driver 27.20.100.8476 seems to address performance while others have reported the issue goes away when switching from a mechanical hard drive (HDD) to a Solid State Drive (SSD).

Do you have the game installed on HDD or an SSD?


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
503 Views

Hello UHD750Stutters

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


ialreadytoldyouthat
483 Views

Hi person,

what do you mean huge shutters at 0 ?...

are you out of your mind ? can you please explain what you are talking about ?

Reply