i can`t run my Monitor on 144 hz

[Andreas-Wolf]

Installed the newest driver an bought a new HDMI Cable but still i can not choose 144 hz for my monitor. 

Data of SSU64 attached.

[DhannielM_Intel]

Hi Andreas-Wolf

Thank you for posting in the community! Based on the System Support Utility (SSU) logs you provided, I see that you are using a B580 GPU, and your monitor’s maximum refresh rate is 120Hz at 1080p. Additionally, you are on the latest driver update.

To better investigate this issue, I have a few follow-up questions:

• What is the exact model of your monitor?
• Is the HDMI cable you’re using from the monitor manufacturer, or is it a third-party cable?
• What HDMI version are you currently using?
• Is your system newly built, or did you only upgrade the GPU?
• Have you used Display Driver Uninstaller (DDU) to remove the previous driver and perform a clean installation?

Additionally, to further analyze the issue, I would like to review your monitor’s EDID data. To retrieve this information:

1. Install the Intel Graphics Command Center (Beta) from the Microsoft Store.
2. Navigate to Support → System Diagnostic.
3. Click "Generate Report" to create a text file containing EDID and other relevant graphics details.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Andreas-Wolf]

Hi, i use a Display Port cable now and this is working on 144 MHz with the Monitor.
Everything ok.

[DhannielM_Intel]

Hi Andreas-Wolf

Thank you for updating me on the resolution of your issue. I'm glad to hear that everything is working fine now. As a result, I will be closing this inquiry. Should you need further assistance in the future, please don't hesitate to submit a new question. Please note that this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician