i have intel hd graphics 3000 and sometimes the video quality is fuzzy

[MBell8]

I have intel hd graphics and sometimes the video quality is poor (fuzzy). my processor is: intel core i5-2410M 2.30Ghz

[AlHill]

What operating system do you have? If Windows 10, then your processor and graphics are not supported:

https://www.intel.com/content/www/us/en/support/processors/000006105.html Intel® Processor Support for Microsoft Windows® 10

Doc

[MBell8]

Hi Al,

My OS is: Windows 7 Home Premium 64-bit. Thank you for your help.

[AlHill]

Have you tried the latest driver? m It can be found here:

https://www.intel.com/content/www/us/en/support/graphics-drivers/graphics-for-2nd-generation-intel-processors/intel-hd-graphics-3000.html Support for Intel® HD Graphics 3000

Doc

[MBell8]

Hi Al, I went to the site you provided and discovered that my product has been discontinued. Is there anything else I can do?

[AlHill]

Yes, but you can still get the latest driver if you scroll down the page.

If your machine is a desktop, with an available PCIe x16 slot, you can try and find a compatible add-on card.

Doc

[idata]

Hello Melloe,

I understand you are getting poor video quality in your computer. Let me apologize for any inconvenience this issue may be causing to you. I would like you to try installing latest graphics driver manually. Please download the graphics driver that is on this link https://downloadmirror.intel.com/24971/a08/win64_152824.zip https://downloadmirror.intel.com/24971/a08/win64_152824.zip Please install the graphics driver with the steps that are on this link https://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html https://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html Let me know if issue persists or not. Regards,Fred D.

[MBell8]

Hello Fred,

I tried the .zip file and the.exe file to download the driver(s). Both indicated that I have the latest driver(s). In addition to the poor video quality my computer is also locking up (freezing) with the spinning wheel on the tab. And the spinning wheel next to the cursor. Most of the time it will connect to the site but sometimes it just keeps on spinning? I just got this computer, [Dell Inspiron N7110, Intel Core i5 2.30Ghz, 6GB RAM, 596.2 HD], with Windows 7 Home Premium 64-bit OS, about a week ago and it worked fine up until about three days ago. I really don't want to have to return it. Any more suggestions? I really appreciate any help you can provide.

[idata]

Hello Melloe,

I am sorry to hear issue persists. I would like you to try installing the same .zip file, but this time with the steps that are on this YouTube video https://www.youtube.com/watch?v=S1KzoQDjMMY https://www.youtube.com/watch?v=S1KzoQDjMMY This is the link to the .zip file https://downloadmirror.intel.com/24971/a08/win64_152824.zip https://downloadmirror.intel.com/24971/a08/win64_152824.zip If issue persists let me know the version of the graphics driver that is currently installed https://www.intel.com/content/www/us/en/support/graphics-drivers/000005589.html https://www.intel.com/content/www/us/en/support/graphics-drivers/000005589.html Regards,Fred D.

[MBell8]

Hello Fred,

I tried installing the driver by watching the video link. The driver date and version before the install was: 5/26/15; Version: 9.17.10.4229. After "successful installation" I went back to check the date and version and they were exactly the same? But I have an even more frustrating issue. The tv, movies or videos freeze. They will run then freeze for awhile (never more than a couple minutes) then the picture resumes, then it'll freeze and so forth. Since this is happening, I can't even really tell if the picture quality is poor or not? I even went into Microsoft "Easy fix Solutions". When I tried to access: " Find and fix problems playing movies,tv, video" [videodiagnostics10.diagcab]. I got a elevated error message titled: An Error Occurred. In the body of the message it read: An Error Occurred while Troubleshooting: A problem is preventing the troubleshooter from starting (Error Code: 0x80070002; Path: C:\\Windows\diagnostics\system\Video Source: Engine). So, there are two separate issues, but probably related; 1)video quality and 2)freezing. Mainly freezing.

I hope all of this makes sense. And again, I rrrrrrreeeeeaaaaalllly appreciate all of your help!!!!!

[idata]

Hello Melloe,

I am sorry to hear issue persists. Your computer appears to be using latest graphics driver. Graphics driver version 9.17.10.4229 is the latest we have available on our website. Does the issue happen only while watching videos? What type of videos are you trying to play? What video player are you using to play the videos? Please also run the following utility and let me know if the test passes or not https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Regards,Fred D.

[MBell8]

Fred you are a ROCKSTAR!!!!!!!!!

I went to the link you provided and everything PASSED!! However, it required me to uninstall my Graphics device. I then had to reinstall it. But picture/video quality is good. It does freeze every now and again, but definitely not as much or as long as before. Again, I cannot thank you enough for all of your help. Have a great Labor Day weekend!

Best,

Melvin

[idata]

Hello Melloe,

I am glad to hear your computer is working better now. Do not hesitate to contact us back if you have any other inquiry. Regards,Fred D.

[MBell8]

Hello Fred,

Well, I hate to say it, but my computer is having issues again. It takes forever connecting to websites, if at all. The picture quality is still good. However, it is freezing, resuming, freezing, resuming etc. I am trying to watch tv and movies through Xfinity wifi. It was working fine for about half a day. I don't know what happened? Uninstalling the graphics device and reinstalling seemed to fix the problem. But I know I shouldn't have to keep doing that. Can you help me, again?

Thank you,

Mellow

[idata]

Hello Melloe,

I am sorry to hear the computer is still not working properly. Since you are having connectivity issues in your computer then the issue might not be related to the graphics controller. Our graphics controller should not affect network connection. There is a chance there might be something wrong with the operating system itself. At this point the best option would be contacting Dell* so they can provide more advanced troubleshooting steps for this issue. This link will give you their contact information http://www.dell.com/support/incidents-online/us/en/04/contactus/Dynamic http://www.dell.com/support/incidents-online/us/en/04/contactus/Dynamic Regards,Fred D.

[MBell8]

Hi Fred,

Thank you for replying so quickly. I will contact Dell regarding the connectivity issues. But what about the freezing issues? Would uninstalling Graphics 3000 then reinstalling help? And if so, how do I reinstall it? Also, I have the Intel Driver Update Utility. When I use it (scans), it shows two things: One has to do with Bluetooth which I'm not using; and the other is: Intel PROSet/Wireless Software and Drivers for Intel Centrino Wireless-N1030 {Command is: WiFi_Win7_64_18.40.4 exe}. PROSet is already installed. So I tried to "repair" it by running Driver Update Utility anyway. It gives me three options: 1) Repair-"Automatically repair the files associated with this installation; 2) Modify-"Modify the application features installed on your system; 3) Uninstall. I clicked on Repair and it starts but before it completes I loss my WiFi connection and it fails. Should I try uninstalling PROSet and reinstalling or does this even have anything to do with my issues?

Thanks again,

Mellow

[idata]

Hello Melloe,

Bear in mind the drivers our Intel® Driver Update Utility provides are generic; we cannot guarantee our drivers will work fine on every OEM system. Instead of using our Intel® Driver Update Utility I recommend reinstalling the drivers Dell* has validated for your computer. If you contact Dell* they will be able to provide direct link to the drivers that have been tested for your computer. Regards,Fred D.

[JTan28]

I had the same problem. After installing the new driver, it works like a charm. Thanks!