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Provide you processor and graphics information. Then, the intel support staff can help you.
In the meantime, if you are on Windows 10, you may want to check if your graphics and processor are supported:
http://www.intel.com/content/www/us/en/support/graphics-drivers/000005526.html Supported Operating Systems for Intel® Graphics Products
http://www.intel.com/content/www/us/en/support/processors/000006105.html Intel® Processor Support for Microsoft Windows® 10
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It helps. You can find the latest driver for your laptop here:
http://www.intel.com/content/www/us/en/support/graphics-drivers/intel-hd-graphics-530-for-6th-generation-intel-core-processors.html Intel® HD Graphics 530 for 6th Generation Intel® Core™ Processors
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Hi,
Thanks Al Hill, Lawlesss please let us know if the new driver helps you.
Could you please fill out the information asked in this site, in order to see if there is something I can do from this point?
/thread/77761 https://communities.intel.com/thread/77761
Regards,
Hellen.
