Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20738 Discussions

i5/i7 1135g7 (most popular) - Intel Iris Xe Graphics don't support 144hz

johntawm
Beginner
4,034 Views

Problem

I have i5 1135g7 and same for i7 version, doesn't support 2560 x 1440 @ 144Hz

These are most popular CPUs on the market and I have HDMI 2.0, which does support this resolution theoretically, however, the driver doesn't seem to support it. 

 

Additional Details

 

Currently using Lenovo Laptop, T14 Gen2, I have looked through many forums and there is no way to set this resolution, it doesn't support it, which is weird because this is one of the most popular intel chips and display combo on the market. 

The display that I'm using is Samsung CHG70 27inch.

I tried installing monitor drivers, graphics drivers, Intel auto driver, reinstalling, using CRU software to set custom resolution, troubleshooting on the internet (tried a few possible solutions), none worked.  

This is really disappointing that these issues are not addressed and most users won't be able to raise them or think about them because why would you as a professional spend time on this type of things, it's really important for me that the technology I buy works together and just having this monitor and not work as intended is a huge red flag.

 

Additional specification from the laptop sheet 

 

johntawm_0-1676760972854.png

 

 

0 Kudos
4 Replies
johntawm
Beginner
4,019 Views

What do you think? It's the same for 120hz or any other higher resolution other than 60hz..

 
0 Kudos
Jean_Intel
Employee
3,866 Views

Hello johntawm,

 

Thanks for posting on the Intel Communities. We understand that you are having issues when trying to set your monitor's native resolution, 2560 x 1440 @ 144Hz. The following information can help you to address this issue:

 

  • Disconnect any video adapters/converters/docking stations and use a straight connection instead
  • Test with a different display cable

 

To further investigate this matter, we would like to have more system information. Please provide us with the reports gathered by the following tools:

 

  • Intel®️ System Support Utility (Intel®️ SSU) 
    • Download the Intel SSU
    • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click on "Next"; then "Save."

 

  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.


Best regards,

Jean O. 

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
3,842 Views

Hello johntawm,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
3,804 Views

Hello johntawm,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


0 Kudos
Reply