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ASapu2
Beginner
1,522 Views

i7-7700HQ iGPU on internal laptop screen

Ive been having these problems that I noticed as of late. When gaming on my inspiron 7567 (i7-7700hq, 1050ti, etc.), the fraperate while playing on my internal monitor is significanrtly worse than when I have a second monitor plugged in, and both of them being turned on, whilst gaming on the external one only.

At first I thought it was a thermal issue, since it was overheating a lot. With turbo on the cpu it easily reached 95-100C marks 99% of the times, and turning turbo off it still went at 86C as highest.

So I went to a dell support representitive office to change the thermal. It was dry, but after chcanging it, they issue still occured. And then even another problem came up: the CPU wont boost over 3.39ghz(when before it managed to get to it's max, 3.8).

A few weeks passed as i strugged to use it as is, and I noticed that the GPU isnt even thermal throttling, but voltage(VRel in GPU-Z as tested), even though it's usage is 40-60% intead of over 90%, and the thermal sensors are saying the dGPU at 67C while the cpu is at only 71C.

Further testing I have noticed that the reason for throttling might be the iGPU stealing too much power to keep up and sustain something(that I do not know, I am suspecting rendering of images even though thats the dGPU's job).

Im assuming it is a driver issue of a sort? The reason ive gotten to that deduction is because when I restart the OS(Windows 10), the issue is not there up until maybe 1-2 minutes into the reboot's finish.

Any help or suggestions would be greatly appreciated. Ive been messing withi every possible setting and combination I could think of and it is still not fixed for sure.

Dell support doesnt seem to know what the heck they need to do, so t his is why im asking the community, hoping that someone with better knowledge than some customer support people can assist me...

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To note something: at one point after reinstalling various drivers from the dell driver support page, and installing older versions - I managed to fix the issue for a short time(30m-2h) before it had happened again.

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10 Replies
idata
Community Manager
267 Views

Hello Nevaran

 

 

Thank you for posting your inquiry in our Intel ® communities.

 

Please provide me with the .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-Best System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

Also I would like you to check the processors health through our https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Intel® Processor Diagnostic Tool and attach the results to us.

 

I hope to hear from you soon.

 

 

 

Regards,

 

Diego S.

 

ASapu2
Beginner
267 Views

Diagnostics passed though I do not like the temperatures, nor that it still was at 3.8ghz(i think) - https://i.imgur.com/PeyWwoX.png https://i.imgur.com/PeyWwoX.png

And the information program: https://drive.google.com/file/d/1NngjZBQUqCumfu8bN8ve4xFTstXClCWn/view?usp=sharing srsuu.txt - Google Drive

idata
Community Manager
267 Views

Hello Nevaran,

 

Thank you for patience.

 

Based on the description of your issue, at the moment we do not really think that you are facing a hardware issue since you already even replaced the thermal paste previously applied.

 

We would like you to test the latest generic drivers from both Intel® and Nvidia*, due to the fact that you already tried with the OEM drivers.

 

We will need you to uninstall the current graphic drivers that your system has, until the basic Microsoft*display driver is exposed (please make sure that you will do it with no internet access)

 

After that, for troubleshooting purposes please install the latest https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=97185 Intel ® Graphic generic Drivers and https://www.geforce.com/drivers/results/137727 Nvidia* drivers.

 

In order to do it, please go ahead and perform this update steps:

 

Unzip the file to a designated location or folder.

 

Open Device Manager:

 

For Windows 10: Right-click Windows Start icon

 

Click yes when prompted for permission from User Account Control.

 

Expand the Display adapters section.

 

Right-click the Intel® graphics entry and select Update Driver Software.

 

Click Browse my computer for driver software.

 

Click Let me pick from a list of device drivers on my computer.

 

Click Have Disk.

 

Click Browse and select the directory where the driver files are located.

 

Click OK, and finally click Next.

 

Drivers are now being installed.

 

Please do the Intel® drivers first, restart your computer and then complete the installation for the Nvidia* ones.

 

 

I hope this helps, please let us know the outcome.

 

Regards,

 

Diego S.

 

ASapu2
Beginner
267 Views

Performance is the same - other than the UI change of the intel control panel for the iGPU, nothing seems to have changed

ASapu2
Beginner
267 Views

Ive come to a few possible conclusions, though they dont seem to hold well when using external monitors:

1. The integrated card is being used alongside with the dedicated one, the reason being is in Task Managed, I see the "3D" usage of both the cards to have identical loads, and the dedicated one having a "Copy" action when doign so: https://i.imgur.com/Wu6qGoY.png https://i.imgur.com/Wu6qGoY.png ; https://i.imgur.com/OXur1DU.png https://i.imgur.com/OXur1DU.png

2. There is not enough power. Im not entirely sure if the watts consumption is correct, if you have specs of the laptop's per-hardware consumption(integrated gpu, dedicated gpu, monitor, etc.) that would be great, but from what little information there was - the CPU consumption is 45W, and the nvidia 1050TI is 70W at max load. Given my power brick shows 130W of power, I assume that is the maximum power output the battery can give to the hardware inside.

Now given 45 + 70 = 115W , that does not give much wiggle room when you also add keyboard lighting, monitor, touchpad, wifi, and peripherals like headphones, mice, etc.

Of course im not a hardware specialist and I just go by logical steps, but if its possible to draw more than 130W in the laptop itself, do tell.

3. The most bizzare and probably true conclusion is that the intel and nvidia cards do not get along with eachother and have a lot of overhead when giving various information for consumption from one another.

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Is there any way possible to make it so the integrated videocard is not used Anywhere? I have tried by just disabling it from Device Manager but it would not load any 3D application(tested games) and it would get stuck in a loop of sorts, using 100% of both cpu and gpu

idata
Community Manager
267 Views

Hello Nevaran,

 

Thank you for your response.

 

In this case, there could be a way of making the integrated card to be completely off, however if the option is available in your system, it must be directly from the BIOS of your machine.

 

Since we already covered all the possible troubleshooting steps (Driver-wise) and you were able to change the thermal paste,our best recommendation is to contact https://www.dell.com/support/home/us/en/04/?lwp=rt Dell for an issue replication in their own system.

 

I hope this helps.

 

Regards,

 

Diego S.

 

ASapu2
Beginner
267 Views

I have tried to contact them before, but its really hard to get into a person to contact with (that knows whats going on) and in the end they always say to go to a dell representitive office to check it there - which in hand they just do a bios diagnostic there and say its all good... Very stupid system if you ask me

n_scott_pearson
Super User Retired Employee
267 Views

Well, it's a stupid system if you let Dell's representatives walk all over you. Tell them that running their BIOS diagnostic is simply not good enough and you want them to do their actual jobs!

Just saying,

...S

idata
Community Manager
267 Views

Hello Nevaran,

 

 

Thank you for your response.

 

I understand. In this case our recommendation as mentioned above is to contact your manufacturer for issue replication or replacement if necessary.

 

I hope this helps.

 

 

Regards,

 

Diego S.

 

ASapu2
Beginner
267 Views

I dislike being pushy/rude, and if you are too pushy you might just get ignored and reach a dead end

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