Hi, I bought an i7 8700k and when I installed the latest internal graphics driver (18.104.22.16894) my monitor screen started to flicker and tremble (a lot and I can not control it ), I tested my CPU in two different motherboards (gigabyte z370 gaming 5 and asus z370 maximus x hero) with the same behavior, also I have tried with two different monitors and is same.
is there something that I can do? or is it a defect?
I am sorry to hear you are having issues with this matter.
Please, let's check the processor's health by running the https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Download Intel® Processor Diagnostic Tool. Attach the results file.
Have you tested other driver versions? Perhaps version https://downloadcenter.intel.com/download/27847/Intel-Graphics-Driver-for-Windows-10?product=126790 Download Intel® Graphics Driver for Windows® 10, use these steps to ensure the installation: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html Manually Install an Intel® Graphics Driver in Windows® 10 and...
To attach a file, the "attach" option will appear in the bottom right corner of the response box.
I tried with the driver versión you sent me, but same result, I attach a video with the result,
as soon as the driver was installed the screen started to flicker and tremble.
And I send you the results file of the Diagnostic Tool.
I hope this help you to find any problem.
Thank you for trying the suggestion.
I would like to suggest more things:
Can you please let us know more information about the tests you did? Please see below:
I have done everything you told me, but the result is the same, as soon as the intel driver is installed the screen flickers and tremble.
I installed the lastest vga driver in the asus page (for my maximus x hero wifi ac).
I removed all the intel driver.
I updated my bios (1602 latest for my motherboard) and I put optimized defaults.
And here are the information you asked me:
1.- Hp Omen X35
2.- I have been using the cables DisplayPort provided by the monitor, and I have tried with new cables that I bought (Certified DisplayPort Club3d CAC-2068), and in the case of hdmi I have used the cable provided by the monitor and with new platinum hdmi cables that I bought last weekend, and I have a couple of extra cables that I have tested too.
3.- I have been tested with HDMI and Display Port, my motherboard does not have dvi.
4.- No the procesor is not overclocked.
5.- I submitted the report in the intel support page.
Even changing motherboard (at this time I have a maximus x Hero but I changed my z370 aorus gaming 5) the monitor and my tv and changing cables the result still is the same.
Can you please try one thing? Please check below for the suggestion:
One more question, does the computer flicker and tremble while you are in the BIOS screen?
I tried with just 1 and 3 cores active. And with the same result flicker and tremble.
No in bios It looks everyting good without a single line and any flicker.
The problem is in windows when I install the intel driver, by default
my computer has the "Generic windows display driver" with that driver
everything is working ok, but in the moment that I install the intel driver
Is there any chance for you to reinstall Windows 10 from scracth? I would recommend to use a different Windows 10 image, you can get it from: https://www.microsoft.com/en-us/software-download/windows10 https://www.microsoft.com/en-us/software-download/windows10
I have done that multiple times (6 or 7 times) even I have changed the windows image (windows 10 media creator),
actually this is a fresh windows installation, I don´t have anything but windows.