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i9 11900h update problem

Naviv
Beginner
415 Views

Every time I try to update the intel video card driver, when I restart the computer, a black screen appears. I tried starting the computer in safe mode and using DDU, but it did not fix it. I can boot the computer by starting it in safe mode, removing the driver and restarting the computer. When I go to MSI's own site and look at the laptop drivers, the driver dated 2021 how can i update my intel video card please help.

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Jocelyn_Intel
Moderator
380 Views

Hello, @Naviv  

 

Thank you for posting on the Intel® communities.  I am sorry to hear what is happening with your Intel® UHD Graphics, I will gladly assist you here. 

 

We have a forum for this kind of inquiries/issues and questions so we are moving it to the Graphics Forum. 

 

You can try a clean installation of your graphics drivers, and then, install the latest graphics driverNote: Make sure to check you have all the Windows updates before doing the driver installation. 

 

However, since you have a laptop, we recommend checking with your System Manufacturer and using the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Graphics Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Moderator
334 Views

Hello, @Naviv  

 

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Moderator
321 Views

Hello, @Naviv

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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