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22766 Discussions

igdkmd32.sys troubles on Vista

idata
Employee
‎08-26-2012 03:04 AM
2,104 Views

Hi,

I have a black screen before the 'welcome' dekstop screen under Vista Business since a long time for now and I could isolate the driver to find the culprit which is igdkmd32.sys.

I have the latest graphic drives for an Amilo Pro 3505 from Fujitsu site:

Driver Version: 7.14.10.1114

I also downloaded the latest one from your website: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=16312&ProdId=2301&lang=eng Download Center

driver version 15.8.3 (7.14.10.1504)

Both versions, I have a black screen just before the 'Welcome' dekstop screen and when closing user/admin accounts.

How can I fix this issue ?

Thanks in advance !

Regards,

Ramaflore

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Allan_J_Intel1
Employee
‎08-27-2012 11:25 AM
1,257 Views

Hi,

The black screen is happening because the driver thinks there is a hardware change on the welcome screen and changing profiles. Intel does not have plans to fix this because it is by design.

Thanks

Allan

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