igdkmd64.incompatible driver destroying my desktop

[Pat260]

I know this driver is destroying the use of my computer.

I do not have the technical nouse to get rid of it.

My computer keeps blacking out.

HELP

[JedG_Intel]

Hello Pat260,

Thank you for posting on Intel Community Forum.

Please share the information below for me to address your concern effectively.

1. Which graphics driver are you referring to? Please share the exact driver version.

2. Are you seeing any error messages?

3. Is the system working fine before?

4. Are there any recent changes to the system?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[Pat260]

Operating System: Microsoft Windows 11 Home(10.0.22000 Build 22000.2538)
Physical Memory (Installed): 8 GB
Processor: Intel(R) Celeron(R) CPU J3060 @ 1.60GHz
System Type: x64-based PC
Total Installed Updates: 28 Updates - See Detailed View for more information
Graphics Adapter(s): Intel(R) HD Graphics 20.19.15.4703
System Manufacturer: Acer
System Model: Aspire C20-820
Network Adapter(s): Bluetooth Device (Personal Area Network) 10.0.22000.1817
Intel(R) Dual Band Wireless-AC 3168 23.20.1.1
Realtek PCIe GbE Family Controller 10.73.815.2024
Disk(s): Patriot P220 256GB 147.75 GB (available) 10.0.22000.832
System Messages: Included
Direct-X Diagnostics: Included

[JedG_Intel]

Hello Pat260,

Thank you for sharing this information.

Upon checking, it appears that the processor and graphics components in your system have reached the end of their interactive technical support lifecycle—something that eventually happens with all good technology. To assist you further, you can visit this Intel® Graphics Driver for Windows for any available updates or drivers.

Additionally, since you're using a laptop, I recommend reaching out to your device’s manufacturer (OEM) for continued support tailored to your system. They’ll be in the best position to help with any hardware-specific concerns - Aspire C20-820

Having shared all this information, I will now proceed with closing this inquiry. If you have other concerns, please submit a new question as this thread will no longer be monitored.

Best regards

Jed G.

Intel Customer Support Technician