igfx device had problem starting

[mhdii_sz]

hello 

i updated my uhd770(14700k) graphic to the newest version 32.0.101.6647

and its not starting. i performed a clean install still not starting

any soultion?

bios:1801

win11 24H2

the problem:

Device PCI\VEN_8086&DEV_A780&SUBSYS_88821043&REV_04\3&11583659&0&10 had a problem starting.

Driver Name: oem3.inf
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfxn
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

[DeancR_Intel]

Hi mhdii_sz,

Thank you for posting in the Community.

To better assist you, could you please clarify what "not starting" means? For example, is the display not turning on, or is there an error message on the screen? Additionally, please let me know if the issue occurs with all applications or only specific ones.

Consider rolling back to a previous driver version to see if the issue resolves.

Additionally, could you please provide the Intel® System Support Utility (SSU) report? This will give us a comprehensive view of your system's configuration and help us identify any potential issues.

Here's how you can generate the SSU report:

1. Download the Intel® System Support Utility:
2. You can find it here: Intel® System Support Utility for Windows*
3. Run the Utility:

• Open the application and click "Scan" to see system and device information.
• The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says "Summary" to change to Detailed View.

1. Save the Report:

• Click "Next" and then "Save" to save the report to your computer.

Please attach the saved file in your response.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[mhdii_sz]

there are no screen issues 

display is turning on all things work fine 

but it still says that igfx had problem starting

check the screenshot i upload in this reply 

[DeancR_Intel]

Hi mhdii_sz,

Thank you for getting back to me and sharing your experience with the issue you're encountering. To better understand and diagnose the problem with the "igfx device had a problem starting," I would like to request the Event Viewer logs from your system instead of the photo. These logs can provide valuable insights into what might be causing the issue.

Here’s how you can access and share the Event Viewer logs:

1. Press Win + R to open the Run dialog.
2. Type eventvwr and press Enter to open the Event Viewer.
3. In the Event Viewer, navigate to Windows Logs > System.
4. Look for any error messages or warnings related to the graphics device around the time the issue occurred.
5. Right-click on the relevant entries and select Save Selected Events.
6. Save the file and attach it to your reply.

Once I have the logs, I'll be able to assist you further in resolving the issue. If you have any questions or need assistance with this process, please let me know.

Thank you for your cooperation and patience.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[mhdii_sz]

Done

[DeancR_Intel]

Hi mhdii_sz,

I appreciate your effort for providing this, I will look further into this internally and get back to you once I have the necessary information. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[mhdii_sz]

ok waiting....

[DeancR_Intel · Accepted solution]

Hi mhdii_sz,

Thank you for your patience, I understand how concerning it can be to see error messages on your computer, and I want to reassure you that this particular error message will not affect the stability of your system.

These messages typically appear when Windows detects a change in a device's status. You can safely ignore them unless you notice a yellow exclamation mark in Device Manager, which would indicate a need for further attention. Since you've confirmed that there are no observable issues with your display, it seems everything is functioning as expected.

For more detailed information, you can refer to this article: Error: "Device Not Started (igfxn)".

Best regards, 

Dean R. 

Intel Customer Support Technician 

[mhdii_sz]

thank you very much

[DeancR_Intel]

Hi mhdii_sz,

I noticed that you marked my last reply as a solution, and I'm glad to hear that it addressed your concerns. If you have any remaining questions or issues, please feel free to let me know.

If everything is resolved to your satisfaction, may I proceed to close the thread? Your feedback is important to me, and I'm here to assist you further if needed.

Thank you for your cooperation and trust.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi mhdii_sz,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi mhdii_sz,

I'm pleased to hear that you marked my previous reply as the solution to your issue. With your confirmation, I will proceed to close the case. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Best regards, 

Dean R. 

Intel Customer Support Technician