When starting up Windows 8.1 on a Dell XPS 15 laptop, I booted the system and then walked away for a few minutes without logging in. When I returned and entered my password, the login screen hung with "Welcome" displayed and the spinner of death doing its circle dance. I checked the Event Viewer and found this event shortly after the time of powering on but before I logged in:
Log Name: Application
Source: Application Error
Date: 9/14/2015 1:56:05 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: igfxTray.exe, version: 6.15.10.3574, time stamp: 0x535821b3
Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9
Exception code: 0xc0000005
Fault offset: 0x00000000000394ca
Faulting process id: 0x1340
Faulting application start time: 0x01d0ef2fc2e22cee
Faulting application path: C:\Windows\system32\igfxTray.exe
Faulting module path: C:\Windows\SYSTEM32\combase.dll
Report Id: 034f41ba-5b23-11e5-8286-346895ed2968
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">
1000
2
100
0x80000000000000
33169
Application
Port1
igfxTray.exe
6.15.10.3574
535821b3
combase.dll
6.3.9600.17415
545044f9
c0000005
00000000000394ca
1340
01d0ef2fc2e22cee
C:\Windows\system32\igfxTray.exe
C:\Windows\SYSTEM32\combase.dll
034f41ba-5b23-11e5-8286-346895ed2968
It looks like this fault caused the hang. I haven't found a fix for it. Are there any Intel developers out there who care enough to fix buggy software?
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I would need more information in regards to your system configuration:
Which version of Windows do you have?
Also, the exact processor model and the graphics controller:
http://www.intel.com/support/graphics/sb/CS-009482.htm Graphics Drivers — How to Identify Your Intel® Graphics Controller
Click the Windows icon, and then right-click Computer .
Select Properties .
Find System Type on the Properties window, and then note the processor model.
Allan.
Windows 8.1, Intel Core i7-4712HQ CPU 2.30GHz with 16 GB RAM. 64-bit mode.
Graphics controller is Intel HD Graphics 4600 with Intel Video BIOS. Resolution is 3840x2160 (4k display.)
Hello n8turepix.
Thanks for the information.
In this particular situation and since the igfxtray.exe fault 0xc0000005 is showing up, I suggest uninstalling the current graphics driver, testing the system with windows* graphics driver and then proceed to download and reinstall the latest driver from here https://downloadcenter.intel.com/download/25425/Intel-Graphics-Driver-for-Windows-7-8-1-15-36- Download Intel® Graphics Driver for Windows 7/8.1* [15.36] ,
Please provide you graphics report http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics Drivers — Intel® Graphics Driver Report
Regards,
Caesar B.
