igfxtray.exe fault 0xc0000005 hangs Windows 8 logon

[CCarv3]

When starting up Windows 8.1 on a Dell XPS 15 laptop, I booted the system and then walked away for a few minutes without logging in. When I returned and entered my password, the login screen hung with "Welcome" displayed and the spinner of death doing its circle dance. I checked the Event Viewer and found this event shortly after the time of powering on but before I logged in:

Log Name: Application

Source: Application Error

Date: 9/14/2015 1:56:05 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer:

Description:

Faulting application name: igfxTray.exe, version: 6.15.10.3574, time stamp: 0x535821b3

Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9

Exception code: 0xc0000005

Fault offset: 0x00000000000394ca

Faulting process id: 0x1340

Faulting application start time: 0x01d0ef2fc2e22cee

Faulting application path: C:\Windows\system32\igfxTray.exe

Faulting module path: C:\Windows\SYSTEM32\combase.dll

Report Id: 034f41ba-5b23-11e5-8286-346895ed2968

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">

1000

2

100

0x80000000000000

33169

Application

Port1

igfxTray.exe

6.15.10.3574

535821b3

combase.dll

6.3.9600.17415

545044f9

c0000005

00000000000394ca

1340

01d0ef2fc2e22cee

C:\Windows\system32\igfxTray.exe

C:\Windows\SYSTEM32\combase.dll

034f41ba-5b23-11e5-8286-346895ed2968

It looks like this fault caused the hang. I haven't found a fix for it. Are there any Intel developers out there who care enough to fix buggy software?

[Allan_J_Intel1]

I would need more information in regards to your system configuration:

Which version of Windows do you have?

Also, the exact processor model and the graphics controller:

http://www.intel.com/support/graphics/sb/CS-009482.htm Graphics Drivers — How to Identify Your Intel® Graphics Controller

Click the Windows icon, and then right-click Computer .

Select Properties .

Find System Type on the Properties window, and then note the processor model.

Allan.

[CCarv3]

Windows 8.1, Intel Core i7-4712HQ CPU 2.30GHz with 16 GB RAM. 64-bit mode.

Graphics controller is Intel HD Graphics 4600 with Intel Video BIOS. Resolution is 3840x2160 (4k display.)

[Cesar_B_Intel]

Hello n8turepix.

Thanks for the information.

In this particular situation and since the igfxtray.exe fault 0xc0000005 is showing up, I suggest uninstalling the current graphics driver, testing the system with windows* graphics driver and then proceed to download and reinstall the latest driver from here https://downloadcenter.intel.com/download/25425/Intel-Graphics-Driver-for-Windows-7-8-1-15-36- Download Intel® Graphics Driver for Windows 7/8.1* [15.36] ,

Please provide you graphics report http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics Drivers — Intel® Graphics Driver Report

Regards,

Caesar B.